topic Re: Linking Google Workspace accounts to Google Home in Cameras and Doorbells

Linking Google Workspace accounts to Google Home

SamGray — Fri, 20 May 2022 11:49:52 GMT

On this post you mentioned that it's not possible to set up cameras using a Google Workspace (GSuite) account but then said you can link a Google Workspace account to the Nest Family, how do you do that?

https://www.googlenestcommunity.com/t5/Apps-Account/GSuite-amp-Nest-accounts/m-p/43932/highlight/true#M3576

Re: Linking Google Workspace accounts to Google Home

David_K — Sat, 21 May 2022 11:15:47 GMT

These are the steps you're looking for:

Link a Google Workspace account to the Google Home app

Note the warning at the top of that article. Some features are simply not supported when using a Google Workspace account.

Re: Linking Google Workspace accounts to Google Home

SamGray — Sat, 21 May 2022 12:09:35 GMT

@David_K so can you link a Google Workspace account to a Google Home set up by a Gmail account or containing a camera?

Re: Linking Google Workspace accounts to Google Home

David_K — Sat, 21 May 2022 12:58:05 GMT

That's my understanding yes. If you find something doesn't work, I have seen some users suggest creating a normal Google account on your domain (no Gmail associated) and use that for Google Assistant and Google Home instead, keeping everything else on your Google Workspace account.

Re: Linking Google Workspace accounts to Google Home

SamGray — Sat, 21 May 2022 13:10:20 GMT

This is why I tagged the other guy, another expert like you, who didn't know.

Google Assistant now works with Google Workspace accounts

Google Home half works with Google Workspace accounts: you can't invite any other users to a Home setup by a Workspace account and you can't invite a Workspace account to any Home setup by a Gmail account and you can't setup a Camera on a Home setup by a Workspace account

It's an absolute joke, for paid accounts to be restricted in this way, I'm leaving Google because of it.

Re: Linking Google Workspace accounts to Google Home

David_K — Sat, 21 May 2022 13:19:28 GMT

Totally get your frustration, it's been in a somewhat supported state for some time but more on the non-supported side really. Product Experts are volunteers and don't work for Google, so all I can suggest is you send this feedback directly to Google.

Re: Linking Google Workspace accounts to Google Home

SamGray — Sun, 22 May 2022 00:33:20 GMT

I have sent the feedback to Google, as have countless others.

I'd call it in a somewhat unrestricted state, but mostly restricted. It's not a case of whether it's supported or not, they've literally told me, in the dumbest justification possible, that they put a restriction in place to affect Workspace accounts.

I know the product experts aren't employees, but given the title, they shouldn't readily say things that are incorrect. I appreciate you at least qualified yours with "that's my understanding" even if it wasn't correct (to what I asked).

@Ashepherdson who I was trying to contact, on the post I linked, said

"Saying this no you can't use a g suite account to set up a nest, it has to be from a personal Gmail account, which is free. You can however link a g suite account to the nest family. Since the Gmail account is free I'm curious why you wouldn't want to just create a free account so that you can run your Google home from there?"

They are saying you can't setup a Nest (device) using Workspace account [correct] but suggesting you can invite a Workspace account to a Home containing a Nest device setup under a free Gmail account [incorrect].

Unless they do know a way, in which case I'd like to know, or if there is no way as Google Nest Support has said, I'd like them to know.

Re: Linking Google Workspace accounts to Google Home

Ashepherdson — Sun, 22 May 2022 00:36:26 GMT

Hey Sam, it's a learning curve for all of the product experts , as we are not employees of Google and sometimes things catch us off guard (as in this case). My apologies for the confusion, David is correct in his answer!

Re: Linking Google Workspace accounts to Google Home

SamGray — Sun, 22 May 2022 00:46:27 GMT

David's answer is correct?

Q: can you link a Google Workspace account to a Google Home set up by a Gmail account or containing a camera?

A: that's my understanding, yes

How do I do that then? @Ashepherdson

Re: Linking Google Workspace accounts to Google Home

SamGray — Mon, 23 May 2022 07:23:58 GMT

@Ashepherdson

Re: Linking Google Workspace accounts to Google Home

SteveT1 — Wed, 08 Jun 2022 02:27:29 GMT

Hi folks,

I appreciate the help @David_K and @Asheperdson. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Linking Google Workspace accounts to Google Home

SamGray — Wed, 08 Jun 2022 04:50:16 GMT

Hi @SteveT1 ,

What are you thanking them for? Unless you can tell me any differently, I still haven't had my question answered.
My question to David: can you link a Google Workspace account to a Google Home set up by a Gmail account or containing a camera?
David's answer: that's my understanding, yes

Asheperdson's comment: David is correct

How then???

Re: Linking Google Workspace accounts to Google Home

David_K — Wed, 08 Jun 2022 08:55:22 GMT

Let me try and clear up the confusion.

Can you link a Google Workspace account to a Google Home set up by a Gmail account or containing a camera?

No, you can't invite a Google Workspace account to be a home member. In the relevant help article, you'll see this note:

You can't invite anyone using a: Google Workspace (formerly G Suite) account

Can you create a home with a Google Workspace account and setup devices?

Yes. First, follow the steps in the help article I linked, then login to the Google Home app. Proceed to setup devices as normal. For some features to work, you'll also need to follow these steps.

Re: Linking Google Workspace accounts to Google Home

SamGray — Wed, 08 Jun 2022 10:26:02 GMT

David, this whole time I have been asking about Homes containing a camera.
Your initial answer suggested you can setup a camera on a Home account linked to a Workspace account. I see your latest post you've changed my question to "setup devices", I never asked about setting up devices generally, I asked specifically about setting up a camera. Honestly, I don't understand why you and A won't just acknowledge that your initial comments/answers contained inaccuracies.

Re: Linking Google Workspace accounts to Google Home

David_K — Wed, 08 Jun 2022 17:50:43 GMT

Let me approach this another way. What are you trying to get towards here? Have you tried to setup a camera using a Google Workspace account and it's not worked?

I'll openly admit I don't use a Google Workspace account with Nest products, nor have I tried to setup a Nest Cam using a Google Workspace account. All I can do is share with you the information I have available, but absolutely seems there was a miscommunication on initial replies trying to get clarity on what it is you're looking to do, so apologies in that respect. Hopefully, my last reply brings clarity on the workspace account being the "home" owner (and trying to setup devices such as a camera) vs being invited to a "home" as a member.

If you're getting towards the fact that you've tried it and it doesn't work, then from Google's perspective, they don't formally support using Google Workspace accounts with Nest products unfortunately.

Re: Linking Google Workspace accounts to Google Home

Brad — Tue, 14 Jun 2022 19:01:28 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best Regards,

Brad

Thanks for taking care of the customers, @Ashepherdson and @David_K and @SteveT1!

Re: Linking Google Workspace accounts to Google Home

Brad — Fri, 17 Jun 2022 19:27:02 GMT

Hey folks,

Making a final check in as there's been a lapse in activity on this thread. I'll be locking it in 24 hours or so.

Best regards,

Brad