topic Re: Blue spinning wheel and history freezing on iOS apps in Cameras and Doorbells

Blue spinning wheel and history freezing on iOS apps

Tigermad — Tue, 10 May 2022 21:54:46 GMT

Why have you closed the thread regarding the IOS app problem viewing history everyone is having? I have had an open support ticket for a month but you don’t seem to be resolving it.

Re: Blue spinning wheel and history freezing on iOS apps

NC1 — Tue, 10 May 2022 22:22:02 GMT

I may have found a workaround. I login to https://home.nest.com/ and look at my cameras via the webpage.

Re: Blue spinning wheel and history freezing on iOS apps

GusJrLorenzo — Wed, 11 May 2022 03:12:32 GMT

Im having the same issue on Andriod phone

Re: Blue spinning wheel and history freezing on iOS apps

Tigermad — Wed, 11 May 2022 05:03:24 GMT

That’s not as good though. I like just running my finger over the timeline back and forth and see the video moving on the large view.

Re: Blue spinning wheel and history freezing on iOS apps

Rubes — Thu, 12 May 2022 22:57:13 GMT

This is definitely caused by the last update for Nest on iOS. Unfortunately the only solution is another update which who knows when that will happen.

Re: Blue spinning wheel and history freezing on iOS apps

RichardL — Sun, 22 May 2022 18:10:52 GMT

Thanks for mentioning as I am an iPhone subscriber and was curious as to what android users were experiencing. I had not seen any chime in until you did.

Re: Blue spinning wheel and history freezing on iOS apps

Brad — Mon, 23 May 2022 17:38:16 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for yoru assistance, Rubes!

Re: Blue spinning wheel and history freezing on iOS apps

Tigermad — Mon, 23 May 2022 17:39:28 GMT

Still not fixed and no response for ages from Google.

Re: Blue spinning wheel and history freezing on iOS apps

HamCam — Mon, 23 May 2022 20:46:50 GMT

I too have been having the same issue for over a month now. Using Version 5.68.0 on iPhone 11 Pro Max with iOS 15.5 512GB memory. This issue happens on my Nest doorbell (1stGen) 2 Nest Outdoor Cams & my legacy Dropcam.

It’s clearly an app issue… When will this bug be fixed?

Re: Blue spinning wheel and history freezing on iOS apps

Brad — Fri, 27 May 2022 15:25:41 GMT

Hey folks.

We are still investigating this issue, and will update y'all as soon as we have an update.

Best regards,

Brad.

Re: Blue spinning wheel and history freezing on iOS apps

Brad — Mon, 30 May 2022 15:49:45 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.