topic Re: Notification Messages Do Not Match Video Clips in Cameras and Doorbells

Notification Messages Do Not Match Video Clips

sperry1625 — Wed, 30 Mar 2022 21:12:25 GMT

Actual issue not listed.

I have had this issue since I purchased these cameras. There notification Messages that I get on my phone, the video clips do not match. I get a notification that person seen, or vehicle seen, when you vote there clip there is nothing there, EVER. What good is a security camera that doesn't work. I have 3 of the new Nest Cam outdoor and 1 Nest Cam Flood. They all exhibit the same useless notifications. I also have a Nest Hello doorbell, it works perfectly, but then again Google didn't design and build this one, Nest did. Does any one else experience this, of so is there a solution? So far these cameras have been a colossal waste of money. Any help would be greatly appreciated.

Thank you.

Re: Notification Messages Do Not Match Video Clips

Brad — Mon, 04 Apr 2022 21:25:25 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Notification Messages Do Not Match Video Clips

sperry1625 — Tue, 05 Apr 2022 11:12:57 GMT

@Brad The problem has not magically gone away unfortunately. So, any thoughts, short of resetting them, again?

Re: Notification Messages Do Not Match Video Clips

Brad — Tue, 05 Apr 2022 16:37:58 GMT

@sperry1625

Do you have an active Nest Aware subscription? I assume you probably do, but it's worth asking because I could get a better idea of the issue at hand. Have you tried to Restart your cams and your phone? Is your phone's Nest/Google Home app updated to the latest software update? How is the cameras wifi connection? It could be very delayed, but maybe the signal isn't strong enough to reach the cams.

Please let me know if you need further assistance.

Best regards,

Brad.

Re: Notification Messages Do Not Match Video Clips

sperry1625 — Tue, 05 Apr 2022 16:45:40 GMT

es I have a Nest Aware subscription. WiFi signals are excellent near the cameras. None of them are more than 20 ft from an access point. All cameras were restarted recently. Software is up to date.

This is not a new issue. I have had these cameras since they came out and this has been a consistent problem. The only camera that works properly is my Nest Hello.

Re: Notification Messages Do Not Match Video Clips

Brad — Tue, 05 Apr 2022 17:35:24 GMT

@sperry1625

Thank you for providing some additional information! Sorry to hear those steps didn't work. I would suggest that you send in this feedback on the app. I am going to be transparent and say that at this moment, I am not quite sure what else can be done. This may be related to a known-issue/bug. Ill have to do more research, but if you need further assistance I would suggest you reach out to Support.

Best regards,

Brad.

Re: Notification Messages Do Not Match Video Clips

sperry1625 — Wed, 06 Apr 2022 01:00:20 GMT

I have contacted support on multiple occasions, they were useless. I paid a lot of money for these cameras and they are worthless.

Re: Notification Messages Do Not Match Video Clips

Brad — Wed, 06 Apr 2022 15:24:36 GMT

@sperry1625

I would suggest that you try to Factory Reset them then. This usually clears out any issues they may be having and re-establishes their connection to your wifi which could help the event clips to match. Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Re: Notification Messages Do Not Match Video Clips

sperry1625 — Wed, 06 Apr 2022 17:41:30 GMT

These devices were factory reset less than a week ago. I am NOT doing it again. Every time I reach out to support or the community "Factory Reset" is the ONLY suggestion I ever receive, that obviously is not the answer. It has never solved anything.

These cameras do not work as advertised. Let's get these issues addressed or provide refunds.

Re: Notification Messages Do Not Match Video Clips

Brad — Tue, 26 Apr 2022 16:13:45 GMT

@sperry1625

Please reach out to Support for further assistance on this issue if you are still experiencing it.

Best regards,

Brad.

Re: Notification Messages Do Not Match Video Clips

James — Wed, 18 May 2022 22:52:32 GMT

Hi @sperry1625,
We just wanted to check in one more time in case you had any follow up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

Re: Notification Messages Do Not Match Video Clips

sperry1625 — Thu, 19 May 2022 11:16:36 GMT

Not unless you have a fix. Google support stated this was a feature request, can you believe it!? The crappy product doesn't work as advertised and when you ask them to fix it they say it is a feature request. I used to be a huge fan of Google, which is quickly fading, their support, across the board, is complete sh1t. Heaven help you if you need support with Google Fi, it's nonexistent, or help with anything else they have nothing but excuses for why they will not do anything for you, assuming you get any response at all. It is sad, they turn out tons of products but support none of them. Sad and aggravating. People will tolerate this for only so long. Google, if you're listening, get your **bleep** act together!

Re: Notification Messages Do Not Match Video Clips

Brad — Thu, 19 May 2022 15:35:49 GMT

@sperry1625

Though we appreciate your feedback, I think you misunderstand what these forums are for. These are Nest Community forums, and are ran by you and your fellow community members. We as Community Specialists are here to mainly Moderate the forums, and help here and there. If you are looking for direct assistance to these issues, I would suggest you reach out to Support as that is what their roles are for. This is a place to ask the community questions that the community can answer. If it is feedback you wish to leave, please do so on the app.

Best regards,

Brad.

Re: Notification Messages Do Not Match Video Clips

sperry1625 — Thu, 19 May 2022 21:56:09 GMT

Apologies, I was ranting about the lack of support from Google support not from this forum.

Thank you.

Re: Notification Messages Do Not Match Video Clips

Brad — Mon, 23 May 2022 16:33:31 GMT

Hey Folks.

We always appreciate the feedback and suggest you send it in via the app! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.