topic Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2) in Cameras and Doorbells

Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Fri, 25 Feb 2022 23:49:47 GMT

When Im talking from the Google doorbell (battery) to Google hub (Gen 2) the sound drops out frequently so that you cannot understand what is being said through the Google hub (doorbell speaker is fine). I have a ASUS 802.11ax WiFi6, which is connecting to the doorbell @ 5GHz 802.11n and to the hub @ 5GHz 802.11ac. The router is about 15 feet from the doorbell and about 20 feet from the hub, any fixes please?

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Thu, 24 Mar 2022 20:38:24 GMT

any ideas, still having the issue

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

FredyMx — Fri, 01 Apr 2022 20:06:48 GMT

I have the same problem, in the other devices I hear the audio fine except in the Google hub (Gen 2) and I already did a factory reset but it didn't fix it.

Any suggestions to solve the problem?? before returning the product

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Fri, 01 Apr 2022 22:07:33 GMT

Im still having the issue, just dont have time to call google customer support

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

BH2 — Fri, 22 Apr 2022 05:28:31 GMT

Having the same exact problem . Please let me know , i have mine on 2.5 GHZ

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Fri, 22 Apr 2022 14:33:39 GMT

My issue is still there, to busy to call customer support

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

FredyMx — Fri, 22 Apr 2022 21:10:52 GMT

Same problem and no solution. I prefer to return the product.

The Nest Hub Max works perfect with the doorbell, but is very expensive for all rooms.

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

BH2 — Fri, 22 Apr 2022 22:44:50 GMT

Maybe try another one

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

Jake — Fri, 20 May 2022 18:59:27 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you had any questions from here? Please let me know, as I would be happy to take a closer look.

Best regards,
Jake

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

Jake — Mon, 23 May 2022 19:15:32 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Mon, 23 May 2022 19:50:13 GMT

Hi,

Im still having this issue, I tried to factory reset the google hub and google doorbell multiple times, I've updated the firmware on both devices, I've also factory reset my router. The sound drops out frequently so that you cannot understand what is being said through the Google hub

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

BH2 — Mon, 23 May 2022 20:50:39 GMT

I had the same problem. I replaced my router to a netgear nighthawk and problem solved !!!

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Mon, 23 May 2022 21:20:56 GMT

Thanks for the update, what router brand did you have before?

There should be an easy fix, I shouldnt need to replace my router

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

BH2 — Tue, 24 May 2022 04:28:47 GMT

It was an Asus and I understand you , but it worked for me . Hope you get an answer that works fir your problem , take care ✌️

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

Vinnybobdog — Tue, 07 Jun 2022 02:39:44 GMT

Same issue same two devices (bought them today)

Recordings are clean (clean audio and video)
Phones do two way without issue (two pixel 5s and and iphone)
Ipad does two way without issue

The choppy / unusable two way is specific to the hub 2nd gen.

I have

Reset it
Put it on the 2ghz
Put it on the 5ghz
Restarted it
Restarted all my APs
Restarted the AP controller
Cycled the modem

We have gigabit to the house, and I just tested and getting 960 down and 30 up.

This really is an issue with how google is delivering the stream to this device, specifically.

Ill consider returning the hub for a max (because everything but the hub second gen seems to work) but sheesh google.

There is no way they aren't aware of this.

An ETA on resolution would be nice

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

Jake — Thu, 30 Jun 2022 17:36:34 GMT

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

Vinnybobdog — Thu, 30 Jun 2022 21:36:12 GMT

I returned mine and ended up using an old Nexus 5x on an magnetic mount on the fridge, works great! (anything but a 2nd gen nest hub works without issue)

For those who have kept theirs a form submission shouldn't be needed; this is not an intermittent issue; it can be consistently reproduced. Anytime a user uses the mic on the nest doorbell via a nest hub 2nd gen, the audio and video stutter.

Work on a update/fix and test until the consistently reproducible issue is addressed, then make it available to the public; everyone here would be grateful.

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

Jake — Fri, 01 Jul 2022 18:21:50 GMT

Hey all,

I wanted to follow up, and see if you are in contact with our Team further about the issue. Please let me know if you are having trouble with the form, or have not heard from our Team. I would be happy to review.

Best regards,

Jake

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Fri, 01 Jul 2022 19:03:31 GMT

I kinda gave up, I've done everything that google search has provided, but no answer!!! Now, I about to fill out a form

Re: Audio breaks up from Google doorbell (battery) to Google hub (gen 2)

HazeWare — Fri, 01 Jul 2022 19:06:26 GMT

I filled out the form, hopefully theres a fix