topic Re: Nest notification isn’t working on google home in Cameras and Doorbells

Nest notification isn’t working on google home

Weemanasorous — Tue, 10 May 2022 04:55:07 GMT

Hi there,

I have google home and the nest app on iOS for a nest doorbell and 2 nest outdoor cameras. I receive nest notification for when the doorbell rings and people in the cameras areas.

I also have the google home app with all the cameras set up in there. The problem is I can’t receive the same notifications through google home as I do on the nest app. I don’t have the option to turns the notifications on with each camera in google home. I have compared this with a friend who set up the cameras only in google home and he has the notifications through google home only.

what am I doing wrong or do I need to go and set up the cameras through google home early.

Re: Nest notification isn’t working on google home

MplsCustomer — Tue, 10 May 2022 14:45:17 GMT

@Weemanasorous

The Google Nest cameras and doorbells released starting in the fall of 2021 work ONLY in the Google Home app (and send notifications there), while our older Google Nest cameras and doorbells can be SEEN in the Google Home app but send their notifications in the Google Nest app (where they are still administered and history is viewed).

Google Nest's Vice President posted this rationale for this approach on Sept. 29, 2021:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Nest notification isn’t working on google home

Brad — Mon, 16 May 2022 19:25:00 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. @MplsCustomer is correct in their statement.

Best Regards,

Brad.

Re: Nest notification isn’t working on google home

SteveT1 — Mon, 23 May 2022 06:05:46 GMT

Hi folks,

I appreciate the help @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Nest notification isn’t working on google home

SteveT1 — Tue, 24 May 2022 06:26:59 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve