topic Re: Problem connecting to cloud in Cameras and Doorbells

Problem connecting to cloud

RY49 — Fri, 20 May 2022 20:10:17 GMT

When I set up the doorbell via Google Home app, scanned the QR code, the app asked me to create a new nest network as I don’t have any of the listed devices, then it says ‘problem connecting to cloud, try again later’. I tried resetting the doorbell and restarting my router but it’s still not working.

Appreciate any help.

Re: Problem connecting to cloud

aatienza — Wed, 25 May 2022 00:22:19 GMT

Hey RY49,

Thanks for being a step ahead of us. A few questions: what phone are you using to set up your doorbell? Are you using your personal account? Also, are you using a home Wi-Fi network? Keep us posted.

Thanks,

Archie

Re: Problem connecting to cloud

RY49 — Wed, 25 May 2022 04:59:25 GMT

Thanks for your reply. I managed to get past that part now by changing the address to a location in US (or any place that Nest is available I guess). Just sharing the info here with anyone who might come across this problem in the future.

Re: Problem connecting to cloud

aatienza — Wed, 25 May 2022 06:02:39 GMT

Hey RY49,

That's great to hear and thanks for letting us know. You can reply to this thread if you have any questions.

Thanks,

Archie

Re: Problem connecting to cloud

aatienza — Fri, 27 May 2022 02:08:45 GMT

Hey RY49,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Archie