topic Re: Nest cam (battery) in Cameras and Doorbells

Nest cam (battery)

Airjunky — Sat, 30 Apr 2022 16:55:41 GMT

I just installed the Nest cam (battery) outside and set it up in Google Home. Works great.

Question is, can I set this camera up in the Nest app with all the other cameras? Main reason is the ability to capture stills and video to share outside of either app (email, Facebook, text, etc).

Re: Nest cam (battery)

MplsCustomer — Sat, 30 Apr 2022 19:01:58 GMT

@Airjunky

Sadly, the new Google Nest cameras and doorbells introduced starting in the fall of 2021 work ONLY in the Google Home app and NOT in the Google Nest app OR on the home.nest.com website. (We discovered this the hard way when we bought a Google Nest Camera [Battery] in Sept. 2022.). It should still be included in your Nest Aware subscription if you have one, but the battery doorbell only captures events and not 24/7 history.

Google Nest's VP and GM posted this rationale for this approach for the new Google Nest cameras back in Sept. 2022:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Nest cam (battery)

Airjunky — Tue, 03 May 2022 14:16:21 GMT

Well, that blows.

Any suggestions as to other cameras available that either work in the Nest app or have the same abilities?

Re: Nest cam (battery)

Brad — Wed, 25 May 2022 16:15:29 GMT

@Airjunky

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

Re: Nest cam (battery)

Airjunky — Wed, 25 May 2022 16:24:51 GMT

Don't forget that the this glorious "integrated experience" also includes no way to record or save the video at all.

Re: Nest cam (battery)

Brad — Wed, 08 Jun 2022 21:45:15 GMT

@Airjunky

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Nest cam (battery)

aatienza — Wed, 15 Jun 2022 00:29:08 GMT

Hey Airjunky,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie