topic Re: Need replacement magnetic mount for outdoor nest cam in Cameras and Doorbells

Need replacement magnetic mount for outdoor nest cam

ppimienta — Fri, 22 Apr 2022 22:18:25 GMT

Has anyone been able to find a Genuine nest cam magnetic mount? I lost mine and can’t find one anywhere online for purchase. I called Google Nest to see if I could purchase one from them and after years of having nest products, of course they’re out of warranty and they can’t replace the mount(per my conversation with the rep). I want to purchase it. All they could do to help is refer me to eBay listings for third party mounts that are sold out. How is it that Nest wont sell their own product? I am in need of another outdoor cam but I’m not sure I want to spend over $100 on a product that won’t sell genuine replacement parts.

Re: Need replacement magnetic mount for outdoor nest cam

vivekd — Sat, 23 Apr 2022 18:55:27 GMT

I have the same problem four of my six nest cams are missing their magnetic bases and they are literally non-existent to buy anywhere. I feel like this is some kind of a joke. Buy cameras worth $1000 and cant even get small replacement parts to buy anywhere on this whole planet. Ridiculous.

Re: Need replacement magnetic mount for outdoor nest cam

Brad — Fri, 20 May 2022 16:18:25 GMT

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement.

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.

Best Regards,

Brad.

Re: Need replacement magnetic mount for outdoor nest cam

Brad — Wed, 25 May 2022 17:51:18 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.