topic Re: Camera Off (Home Presence Sensing) ... still want Doorbell Video when it rings in Cameras and Doorbells

Camera Off (Home Presence Sensing) ... still want Doorbell Video when it rings

Krutsch — Wed, 13 Apr 2022 21:23:53 GMT

Hopefully the title says it all: Presence Sensing is working as expected.

We have 2 Doorbells (Battery) and we would still like the video to show on our Google Nest Hubs when a person physically presses the doorbell button outside - even when Presence Sensing is in Home mode.

In other words, I don't need motion detection and automatic recording when I am at home, but still want the camera to come on with a doorbell press.

Anyway to do this?

Re: Camera Off (Home Presence Sensing) ... still want Doorbell Video when it rings

Brad — Tue, 17 May 2022 18:21:54 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Camera Off (Home Presence Sensing) ... still want Doorbell Video when it rings

Krutsch — Fri, 27 May 2022 16:55:51 GMT

I don't know if I need help, other than to know if it's possible to do what I suggest above or can this be sent onwards as a feature request. Thanks!

Re: Camera Off (Home Presence Sensing) ... still want Doorbell Video when it rings

Brad — Thu, 09 Jun 2022 17:07:50 GMT

Hey folks,

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

Please let me know if you need further assistance on this issue.

Best Regards,

Brad

Re: Camera Off (Home Presence Sensing) ... still want Doorbell Video when it rings

aatienza — Mon, 13 Jun 2022 22:49:57 GMT

Hey Krutsch,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Archie