topic Re: Nest Doorbell peeling in Cameras and Doorbells

Nest Doorbell peeling

MarioPan — Mon, 30 May 2022 22:53:52 GMT

I have had the Nest Hello Doorbell for about 1.5 years and now it is peeling like crazy. It looks like a coating is coming off. Looks terrible. What can be done? Is this a quality control issue?

Mario Panizzon

Ottawa, Ontario Canada

Re: Nest Doorbell peeling

GR1 — Mon, 30 May 2022 23:14:35 GMT

Mine is starting to do that as well. Have for about two years. It's slightly peeling around the button. I think my doorbell died. Tried resetting but no luck. The green led light is on, but I can't get the light around the ring to come on. Check the voltage on the wiring and it shows a steady 18.2V. Guess I'm going to have to look for an alternative.

Re: Nest Doorbell peeling

MplsCustomer — Tue, 31 May 2022 02:26:45 GMT

This is the second "peeling" thread just today. There are 263 other threads about "peeling" Google Nest Hello Doorbells in this forum. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects.

In a couple of previous posts, I've suggested that customers with Nest Hello doorbells that are peeling or failing to chime due to a failing internal battery be given a discount on a new, re-designed Google Nest Hello Doorbell that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.

Re: Nest Doorbell peeling

Brad — Tue, 31 May 2022 15:32:50 GMT

Hey there,

Thank you for your patience. I am sorry to hear that your Doorbell is peeling! Unfortunately, we do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement.

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.

Best Regards,

Brad.

Re: Nest Doorbell peeling

Brad — Fri, 03 Jun 2022 15:38:49 GMT

Hi there,

Just checking in to see if you have had the chance to fill out the Support form? Please let me know if you need further assistance.

Best Regards,

Brad

Re: Nest Doorbell peeling

MarioPan — Fri, 03 Jun 2022 16:20:45 GMT

Brad,

the form doesn’t allow me to send it

Mario

Re: Nest Doorbell peeling

Brad — Fri, 03 Jun 2022 16:40:28 GMT

@MarioPan

The form was having issues the other day, but it should be fixed now. Please fill out the form and let me know when you have.

Best regards,

Brad

Re: Nest Doorbell peeling

MJT — Sat, 04 Jun 2022 04:58:09 GMT

I also have a peeling doorbell … I have 3 and only 1 is peeling.

Re: Nest Doorbell peeling

MarioPan — Sat, 04 Jun 2022 13:11:06 GMT

A little frustrated as the form continues to indicate "Refresh this page and try again. Sorry, there was a problem with the form."

Re: Nest Doorbell peeling

MarioPan — Sun, 05 Jun 2022 21:11:44 GMT

Re: Nest Doorbell peeling

Brad — Mon, 06 Jun 2022 15:42:21 GMT

Hey folks,

The form was having some issues a few days ago, but it is working. Please fill out the form and wait to hear from Support. Ill be locking this thread to keep these requests organized.

Best regards,

Brad