topic Re: Beware bad customer support for Nest in Cameras and Doorbells

Beware bad customer support for Nest

Wfederman — Sun, 15 May 2022 12:43:36 GMT

Hey, just wanted to warn folks away from Nest customer care. I don’t think I’ve ever encountered a group that was single-handedly this bad at supporting their products.

(I’ve been stuck with a broken Nest doorbell for nearly a month, they sent the RMA to the wrong address, have charged me for it, and appear to just be ignoring me.)

The hardware is good, but I’ve used a lot of the wireless doorbells on the market, and I would strongly encourage you to look at one of those based on this experience. Real shame, wanted to like this product a lot but you can’t recommend something on hardware alone. Needs to be supported. And Nest’s support is truly abysmal.

Re: Beware bad customer support for Nest

Brad — Tue, 31 May 2022 18:01:53 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.