topic Re: Data recovery in Cameras and Doorbells

Data recovery

BogeyGolf — Thu, 12 May 2022 23:23:06 GMT

My neighbor had a plumbing company run over their mailbox and now they are disputing that allegation. The issue is that the data is now 2 days out of our 5 day subscription. Is it possible to recover video outside of the purchased window?

Thank you,

Andrew

Re: Data recovery

Rubes — Fri, 13 May 2022 07:23:54 GMT

If I’m reading this correctly, the video history you’re referring to is two days past your 5-day subscription? Put another way, you are currently seven days since the event? If so, then unless you downloaded/saved the video clip during that 5-day window, unfortunately any video history at this point will be gone.

Re: Data recovery

Brad — Tue, 31 May 2022 16:35:22 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for your help, Rubes!

Re: Data recovery

BogeyGolf — Wed, 01 Jun 2022 15:32:19 GMT

Hi Brad, thank you for the reply. I was able to get an answer, albeit, not the answer I would like. My 5-day subscription was the end all, and since the video was outside that window, it was unrecoverable.

Either way, I learned that this community is great, and very responsive. I appreciate your input, and help.

Re: Data recovery

Brad — Wed, 01 Jun 2022 15:40:50 GMT

@BogeyGolf

I am glad to hear that you are finding this Nest Community helpful! I am sorry that we aren't able to recover the missing footage, but I am glad to hear that you are now aware fully how Nest Aware works and how to use the subscription.

Best regards,

Brad

Re: Data recovery

Brad — Thu, 02 Jun 2022 15:41:31 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad