topic Re: Live Stream - 2nd Gen Camera in Cameras and Doorbells

Live Stream - 2nd Gen Camera

Golferbell — Sat, 21 May 2022 19:18:45 GMT

Good evening. Just purchased a 2nd gen camera and installed ok. Just when you go on live it just keeps saying ‘live feed unavailable’ but I can see the videos in my history.
I’m on Sky WiFi and my other 3 cameras (1st Gen) are all working fine.
Help please……..

Re: Live Stream - 2nd Gen Camera

Derek4 — Sat, 21 May 2022 23:44:45 GMT

I’m having the same issue with battery door bell and outdoor/indoor battery camera both purchased today. Just live video issue, record working okay. Live view not working for nest hub, iOS phone and android tablet.

Re: Live Stream - 2nd Gen Camera

Golferbell — Mon, 23 May 2022 07:48:11 GMT

Got it working. So left plugged in and today I did a factory reset of the camera and then reinstalled it and I’ve now got ‘Live Stream’.

Re: Live Stream - 2nd Gen Camera

Derek4 — Fri, 27 May 2022 08:35:41 GMT

Thanks @Golferbell this seems to have worked for me now too.

Re: Live Stream - 2nd Gen Camera

Brad — Fri, 27 May 2022 15:53:25 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Live Stream - 2nd Gen Camera

Brad — Tue, 31 May 2022 16:24:32 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Live Stream - 2nd Gen Camera

Brad — Fri, 03 Jun 2022 16:49:14 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Live Stream - 2nd Gen Camera

Golferbell — Fri, 03 Jun 2022 16:52:15 GMT

All sorted now Brad. Thank you though for reaching out.

Re: Live Stream - 2nd Gen Camera

Brad — Fri, 03 Jun 2022 17:01:04 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad