topic Re: Nest Hello error code NC016 in Cameras and Doorbells

Nest Hello error code NC016

BeachBoys2017 — Fri, 03 Jun 2022 20:21:10 GMT

Moved into a house with existing Nest Hello. I tried setup from Nest App, but it fails and gives error code NC016. Help pages list suggestions for about 100 error codes, but not NC016, so I'm stuck.

Re: Nest Hello error code NC016

David_K — Sat, 04 Jun 2022 15:43:28 GMT

That error code usually means Nest Hello is trying to get its Wifi information from another Nest product in your home, and is unable to do so.

Temporarily remove other Nest products (except Google Wifi or Nest Wifi devices if you have them of course) from your home (i.e. other Nest Hello, Nest Protect, Nest thermostat, cameras etc) from the Nest app, then retry setup of your Nest Hello. Hopefully that works for you, and you can then re-add those other products back to the Nest app.

Alternatively, another workaround would be to create a new "home" in the app for your Nest Hello, as it then won't try to use another Nest product to get Wifi information. Of course that does mean your Nest Hello will be in its own "home" and there is no way to move products between homes.

Re: Nest Hello error code NC016

Jeff — Wed, 08 Jun 2022 20:31:00 GMT

Hi, BeachBoys2017.
I just wanted to jump in real fast to see if you saw davidking's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Nest Hello error code NC016

BeachBoys2017 — Thu, 09 Jun 2022 02:01:18 GMT

Thanks guys, it worked doing a second Home. You probably already know this, but wow - that's super clumsy!

Also I didn't mention that adding the doorbell via the Google Home app totally failed first ("Error - failed to find configuration" or something like that). Then I tried directly from Nest app and got that error.

Anyway thanks again.

Re: Nest Hello error code NC016

Jeff — Fri, 10 Jun 2022 17:57:50 GMT

Hi, all.
Thanks for letting us know you got things worked out, BeachBoys2017. Sorry it was such a hassle.

As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!