topic Re: Nest doorbell stopped working after 1-1/2 years. in Cameras and Doorbells

Nest doorbell stopped working after 1-1/2 years.

AshAlex — Mon, 30 May 2022 13:19:58 GMT

The nest doorbell stopped working after 1-1/2 years. Checking power thru wires - nada. What are possible reasons for a power outage to doorbell wires?

Re: Nest doorbell stopped working after 1-1/2 years.

MplsCustomer — Mon, 30 May 2022 13:39:16 GMT

@AshAlex

If you have no power in your doorbell wires at your door, then I'd suggest it's possible your transformer has failed. You could also have a loose connection at your transformer or at your chime. Least likely is a break in one of the doorbell wires.

Re: Nest doorbell stopped working after 1-1/2 years.

AshAlex — Sun, 05 Jun 2022 11:04:08 GMT

hi, I have power & door cam working. I test all wires it's good. I think the bell went bad. I must push hard to allow the bell to ring. can I have replacement ?

Re: Nest doorbell stopped working after 1-1/2 years.

MplsCustomer — Sun, 05 Jun 2022 13:04:03 GMT

@AshAlex

You would have to contact Google Nest Support at this link to see if will replace your doorbell: https://support.google.com/googlenest/gethelp?hl=en

Google Nest seems to refuse to replace any doorbell that is past the one-year warranty. The internal battery on our two Google Nest Hello Doorbells is failing (so they goes offline if the internal chime is on) and one of them has started to peel, but even though there are hundreds of posts about these two defects in this forum, Google Nest says it "cannot" replace them.

Re: Nest doorbell stopped working after 1-1/2 years.

aatienza — Fri, 10 Jun 2022 06:46:32 GMT

Hey AshAlex,

Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. If you haven't reached out to our support team, you can fill out this form and let us know once you're done.

Thanks,

Archie

Re: Nest doorbell stopped working after 1-1/2 years.

aatienza — Mon, 13 Jun 2022 23:41:37 GMT

Hey AshAlex,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Nest doorbell stopped working after 1-1/2 years.

aatienza — Wed, 15 Jun 2022 00:08:12 GMT

Hey AshAlex,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest doorbell stopped working after 1-1/2 years.

AshAlex — Wed, 15 Jun 2022 00:59:35 GMT

I found out that the doorbell went bad. the only way it works is you must press hard to let it work. cheap material& no warranty. so bad for nest customer

Re: Nest doorbell stopped working after 1-1/2 years.

aatienza — Thu, 16 Jun 2022 05:29:42 GMT

Hey AshAlex,

Sorry to hear that. Were you able to reach out to our support team about this? If so, Do you have a case ID from your interaction with our support team so we can dig deeper into it?

Thanks,

Archie

Re: Nest doorbell stopped working after 1-1/2 years.

AshAlex — Thu, 16 Jun 2022 07:29:21 GMT

how I can contact the support team?

Re: Nest doorbell stopped working after 1-1/2 years.

Brad — Thu, 16 Jun 2022 20:07:10 GMT

@AshAlex

You can contact Support via this link.

Best regards,

Brad

Re: Nest doorbell stopped working after 1-1/2 years.

Brad — Mon, 20 Jun 2022 15:20:02 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad