topic Re: Blue spinning wheel and history STILL freezing on iOS apps in Cameras and Doorbells

Blue spinning wheel and history STILL freezing on iOS apps

HamCam — Wed, 01 Jun 2022 12:25:22 GMT

Hey @Brad
Why was this topic locked?

This issue has not been fixed. You didn’t even answer why it was happening or that a patch was made to fix the problem.

We all pay plenty of money for the service. How about we fix the problem before locking discussion threads that are not resolved.
Can you escalate this know and previously reported issue so that it can be properly resolved?

Re: Blue spinning wheel and history STILL freezing on iOS apps

S3bryan — Wed, 01 Jun 2022 14:18:05 GMT

sadly my fellow user Google will not admit it’s an issue. They push the blame back on us. There have been zero updates on the integration to the Home app as well. Sadly Google never should have purchased Nest

Re: Blue spinning wheel and history STILL freezing on iOS apps

Brad — Wed, 01 Jun 2022 15:30:39 GMT

Hey folks,

I just wanted to apologize that we closed your thread sooner than you would have liked. We as Community Specialists are primarily here to moderate these Community Forums. Part of that role requires us to close and lock threads if there is limited, to no activity. It is not required for the issue to be resolved for the thread to be locked and closed. I understand that this process may be frustrating, but Community Specialists are still required via our title, to manage our communities this way.

Best Regards,

Brad

Re: Blue spinning wheel and history STILL freezing on iOS apps

HamCam — Wed, 01 Jun 2022 15:34:03 GMT

There was activity… mine and others… a week ago. Locking the thread isn’t the answer.

What is the status of this issue? When will it be fixed? And will we be given a credit for the lack of functionality that we pay for?

Re: Blue spinning wheel and history STILL freezing on iOS apps

MplsCustomer — Wed, 01 Jun 2022 15:36:01 GMT

On Friday (5/24) on the locked thread, you said "We are still investigating this issue, and will update y'all as soon as we have an update." Is there an update?

Re: Blue spinning wheel and history STILL freezing on iOS apps

Brad — Wed, 01 Jun 2022 15:51:17 GMT

Hi there.

No such update at this time, so the thread will be locked until there is an update. That is how our process goes. I apologize for the inconvenience, but that is how we manage the forums.

Best regards,

Brad

Re: Blue spinning wheel and history STILL freezing on iOS apps

Gazoo — Mon, 06 Jun 2022 06:22:52 GMT

I have the same problem. Why isn’t support figuring this out.

Re: Blue spinning wheel and history STILL freezing on iOS apps

Brad — Fri, 10 Jun 2022 16:35:23 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad