topic Re: Can't download 5min video clips in Cameras and Doorbells

Can't download 5min video clips

NonsensicalNick — Fri, 29 Apr 2022 18:26:20 GMT

So I keep finding posts about the inability to download clips anyway near 5min long. Has there been any sort of update or resolution? All those threads are 'unresolved' and 'locked' with the only input being asking for case numbers.

What I'd love to know, is there an open bug or something for this? If so can someone point towards the bug? I don't have the will power to call or chat support to try all the steps I've already tried.

FOr what it's worth, I will try on the wife's Pixel 6 once she gets home.

Re: Can't download 5min video clips

NonsensicalNick — Sat, 30 Apr 2022 13:29:40 GMT

Fwiw, doesn't work on her pixel 6 pro either

Re: Can't download 5min video clips

NonsensicalNick — Tue, 03 May 2022 18:09:18 GMT

Hello? Anything?

Re: Can't download 5min video clips

NonsensicalNick — Thu, 05 May 2022 19:00:03 GMT

*crickets...

Re: Can't download 5min video clips

NonsensicalNick — Wed, 18 May 2022 13:53:19 GMT

Hello?

Re: Can't download 5min video clips

NonsensicalNick — Fri, 20 May 2022 20:04:07 GMT

..................

Re: Can't download 5min video clips

NonsensicalNick — Mon, 23 May 2022 13:47:06 GMT

@google

Anyone?

Re: Can't download 5min video clips

NonsensicalNick — Wed, 25 May 2022 18:02:53 GMT

*tumbleweeds

Re: Can't download 5min video clips

NonsensicalNick — Fri, 27 May 2022 14:00:01 GMT

So, anyone?

Re: Can't download 5min video clips

NonsensicalNick — Mon, 06 Jun 2022 13:56:35 GMT

This seems to have resolved itself, I think?

Re: Can't download 5min video clips

FriedCheese — Mon, 06 Jun 2022 18:50:35 GMT

Just chiming in to subscribe. I'm one of the users that's commented about it here along with

Re: Can't download 5min video clips

NonsensicalNick — Mon, 06 Jun 2022 18:53:58 GMT

Thanks! I heard absolutely nothing back, *but* Saturday I was able to download a 5min video... Haven't tried again though.

Re: Can't download 5min video clips

FriedCheese — Mon, 06 Jun 2022 18:55:44 GMT

I just tried a second ago and it failed. I'm grabbing a bug report to open a case. I did see a post where someone mentioned a Google Home app update was supposed to resolve the issue.

Re: Can't download 5min video clips

NonsensicalNick — Mon, 06 Jun 2022 19:24:31 GMT

Huh, not heard of that. I just tried a couple other long vids and they work for me now. Once was 5:10min

Re: Can't download 5min video clips

FriedCheese — Mon, 06 Jun 2022 19:28:16 GMT

What version of the Home app do you have? I'm still failing. Showing version 2.50.25.3 for me.

Re: Can't download 5min video clips

NonsensicalNick — Mon, 06 Jun 2022 19:34:40 GMT

2.52.1.6 for me, on a Galaxy S22 Ultra

Re: Can't download 5min video clips

FriedCheese — Mon, 06 Jun 2022 21:18:29 GMT

That's weird. I have no pending update and see it at the version I posted. Google 6 Pro here.

Re: Can't download 5min video clips

FriedCheese — Mon, 06 Jun 2022 21:26:23 GMT

I side loaded the most recent version and downloads are working now.

Re: Can't download 5min video clips

NonsensicalNick — Tue, 07 Jun 2022 12:51:09 GMT

Glad it's working, but super weird you had to sideload.

Re: Can't download 5min video clips

Brad — Tue, 07 Jun 2022 21:39:27 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Just as a side note, this is not the place to get direct assistance from Support. If you wish to contact Support, you can contact them via this link. Do you still need assistance?

Best Regards,

Brad.