topic Re: Doorbell Misconnection in Cameras and Doorbells

Doorbell Misconnection

LochNest — Thu, 02 Jun 2022 20:21:48 GMT

Hello!

My old nest doorbell died and I bought a new one to replace it. Installation went fine (has power, connected to chime box, etc.), but it won't connect to the app and be added to the home structure. I called support yesterday and she walked me through the typical troubleshooting and ended up having me create a whole new home structure just for the doorbell. The doorbell works, and connects to the Nest app, but now it's on a whole other "home". I need it to be on the main home structure with all the other Nest devices. I called support today and walked through some more troubleshooting with them until he was out of options.

Things I've tried:

Turning my phone off and on

Deleting the Nest App and reinstalling it

Trying to add it from a different device (iPad instead of iPhone)

Restarting the doorbell

Factory resetting the doorbell

Removing the doorbell and plugging it in to an outlet next to a Nest thermostat in an attempt to get it to connect (tried with three different thermostats)

I've made sure I'm on the right wifi network. The doorbell will connect to that network and does work (know since it can be added to and work on a separate home structure), but won't connect to the other Nest devices and thus doesn't let me add it to the main Home. The code I get is NC024(4.7), but have walked through the troubleshooting related to that error on my own and with both customer support people.

Anyone have other recommendations?

Re: Doorbell Misconnection

Brad — Mon, 06 Jun 2022 21:45:39 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Doorbell Misconnection

SteveT1 — Tue, 14 Jun 2022 00:25:39 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Doorbell Misconnection

SteveT1 — Wed, 15 Jun 2022 04:38:15 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve