topic Re: Nest outdoor cam doesn’t power on in Cameras and Doorbells

Nest outdoor cam doesn’t power on

Clume16 — Fri, 06 May 2022 07:11:16 GMT

I have been trying since November last year to contact Google nest support about a camera I have bought from a retailer in Australia and then had 1 warranty claim when I was given an address label to send it to Hong Kong and then got a replacement camera in the mail a week later and now because the replacement camera has a different serial number google nest support doesn’t want to know about fixing this camera.

I’ve tied calling soooooooooooo many numbers and many different chat sessions AND even sent an email to Google CEO Sundar pichai and still nothing is done!

The piss poor level of customer service if F*cking infurating!

Re: Nest outdoor cam doesn’t power on

noradavis123 — Fri, 06 May 2022 08:12:59 GMT

If all connected devices in your home go offline, there might be an issue with the router or network. Restart your router and modem to reset your internet cps test connection. You should also restart any Wi-Fi range extenders or repeaters that you have. If your camera is running on battery power, check whether the battery charge is low, and charge it if needed. · If your camera is plugged into a power source, ...

Re: Nest outdoor cam doesn’t power on

Clume16 — Fri, 06 May 2022 08:14:50 GMT

It’s cable powered, yes all devices have been restarted many times.

thank you for your suggestion though

Re: Nest outdoor cam doesn’t power on

Brad — Thu, 26 May 2022 16:17:48 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Nest outdoor cam doesn’t power on

aatienza — Tue, 07 Jun 2022 02:18:15 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest outdoor cam doesn’t power on

Clume16 — Tue, 07 Jun 2022 02:20:00 GMT

Nope, Google have done sweet FA , as normal

Re: Nest outdoor cam doesn’t power on

aatienza — Wed, 08 Jun 2022 01:29:23 GMT

Hey Clume16,

Sorry for the inconvenience. If you're still getting the same issue, try checking out this link for additional assistance. Let me know how it goes.

Thanks,

Archie

Re: Nest outdoor cam doesn’t power on

aatienza — Sat, 11 Jun 2022 06:06:37 GMT

Hey Clume16,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Nest outdoor cam doesn’t power on

Clume16 — Sat, 11 Jun 2022 06:07:33 GMT

Still nothing….

Re: Nest outdoor cam doesn’t power on

aatienza — Fri, 17 Jun 2022 01:23:20 GMT

Hey Clume16,

Understood. Do you have a case ID from your interaction with our support team so we can dig deeper into it?

Thanks,

Archie

Re: Nest outdoor cam doesn’t power on

Clume16 — Mon, 20 Jun 2022 03:22:06 GMT

5-4636000032278