topic Can’t install Nest doorbell battery in Cameras and Doorbells

Can’t install Nest doorbell battery

Nbreuch — Mon, 27 Sep 2021 08:59:33 GMT

Trying to do initial setup of doorbell battery. First try partial success with a firmware update. I received the message “something went wrong" . The installation stops where the app is preparing the device. Could you please help? Thanks Nicole

Re: Can’t install Nest doorbell battery

MrVacca — Mon, 27 Sep 2021 11:46:19 GMT

Sorry to hear about that @Nbreuch - I'm not sure if this will work, but are you able to do a factory reset of the nest doorbell battery through the Google Home app?

Re: Can’t install Nest doorbell battery

Nbreuch — Thu, 30 Sep 2021 09:48:15 GMT

Thanks, For some reason, I cannot find a reset on the app. I reset the bell before. Does it make sense to mount the unit and try then again? Thanks.

Re: Can’t install Nest doorbell battery

Brad — Thu, 30 Sep 2021 16:20:35 GMT

Hey folks.

Just popping in to see if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

P.S Thanks for the help, MrVacca!