topic Re: Don't notify setting, not working - keep getting notifications in Cameras and Doorbells

Don't notify setting, not working - keep getting notifications

rcguymike — Thu, 02 Jun 2022 00:42:53 GMT

Matched title to another thread, also having issues with the notifications always ringing even when the notification setting is off. I'd like to still record the event but it notifies regardless of the individual notification toggle(blue in pic). Currently I have to have the master notification toggle(red in pic) off for the camera.

Re: Don't notify setting, not working - keep getting notifications

aatienza — Wed, 08 Jun 2022 06:26:52 GMT

Hey rcguymike,

Thanks for posting here in the Google Nest Community.

Let's see what's going on with your Nest camera. A few questions: when did it start happening? Are there other family members who can access the camera? Do they receive any notifications? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

Thanks,

Archie

Re: Don't notify setting, not working - keep getting notifications

rcguymike — Thu, 09 Jun 2022 15:36:16 GMT

I think it's always been happening, at least 6 months, I just went through last week and tried remaking the zones and no change. It happens on the Nest Cam (battery) on floodlight and the Nest Doorbell (battery). It appears to be functioning on my wife's phone correctly

Re: Don't notify setting, not working - keep getting notifications

Brad — Wed, 15 Jun 2022 16:30:31 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best Regards,

Brad

Re: Don't notify setting, not working - keep getting notifications

Brad — Mon, 20 Jun 2022 15:20:21 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Re: Don't notify setting, not working - keep getting notifications

rcguymike — Mon, 20 Jun 2022 21:08:48 GMT

I've re-enabled notifications and adjusted some of the zones and I think it's working better now. I thought I saw some extraneous notifications but I didn't screen shot any so can't say for sure. I'll keep an eye out and post back if I remember too.

Re: Don't notify setting, not working - keep getting notifications

aatienza — Tue, 21 Jun 2022 23:57:47 GMT

Hey rcguymike,

Thanks for the help, Brad.

That's great to hear! Keep us posted if anything comes up, we're here to help.

Thanks,

Archie

Re: Don't notify setting, not working - keep getting notifications

aatienza — Sat, 25 Jun 2022 02:19:51 GMT

Hey rcguymike,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Archie