topic Re: Assistant voice and routines with floodlight cam in Cameras and Doorbells

Assistant voice and routines with floodlight cam

Iudannyb — Wed, 25 May 2022 12:41:32 GMT

My floodlight camera stopped working with Google Assistant voice-control on my iphone and Hub. My routines for the device also stopped working. Everything was fine for 6-months, from installation until yesterday.

I can still manually control the light from Google Home on my iPhone and view the camera the same way. So the hardware is definitely online & connected. It is just that voice control and routines no longer work.

I’ve rebooted and reinstalled all devices and apps.

Re: Assistant voice and routines with floodlight cam

pete6 — Thu, 26 May 2022 18:03:41 GMT

I have exactly the same problem except I have a pixel 6 pro. Camera and light can be controlled manually from the phone but routines don't work to turn on the light. But I can adjust the brightness with a routine. On my hub I can stream the camera but it won't turn on the light manually.

Re: Assistant voice and routines with floodlight cam

Iudannyb — Thu, 26 May 2022 19:19:54 GMT

Hi @pete6 - When did your issues begin? I was on the phone with Google support for 1-hour on May 24, 2022. The "Home" technician and "Camera" technician kept passing me off to the other. In the end it was a big waste of time and neither could identify why the functionality was removed that day (and continues to not work).

Re: Assistant voice and routines with floodlight cam

pete6 — Thu, 26 May 2022 19:26:39 GMT

I think it's been 3 days of turning the floodlight on and off manually. I can share your feelings about Google support. Was on the phone for over 3 hours and 2 or 3 different help centers to get my Nest Aware working again after reinstalling the camera/floodlight a few months back. Was just reading related articles on Reddit.

Re: Assistant voice and routines with floodlight cam

Brad — Wed, 08 Jun 2022 19:21:03 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Assistant voice and routines with floodlight cam

Dhb — Wed, 08 Jun 2022 19:33:06 GMT

Hi Brad - The problem resolved itself in a few days. I'm really glad I did not take the advice of your phone technician and factory-reset the light/camera (which would have been an issue in itself, climbing a ladder to the roof of my garage).

Re: Assistant voice and routines with floodlight cam

Brad — Wed, 08 Jun 2022 20:41:09 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad