topic Re: Camera glass cover fell off and broke. in Cameras and Doorbells

Camera glass cover fell off and broke.

dbo13 — Wed, 01 Jun 2022 22:10:14 GMT

I just had this happen today and saw some others are having the same problem. My hello doorbell is 3 years or so old. Is there any replacement available?

Re: Camera glass cover fell off and broke.

Rubes — Fri, 03 Jun 2022 04:00:04 GMT

Unfortunately individual parts like this are not readily available for sale unless you purchase another used camera specifically for parts.

Re: Camera glass cover fell off and broke.

MplsCustomer — Sat, 04 Jun 2022 23:55:21 GMT

It really is unfortunate that, unlike Ring Arlo, Wyze, and Blink, Google Nest does not sell any spare parts for its cameras and doorbells.

Re: Camera glass cover fell off and broke.

Jeran — Wed, 08 Jun 2022 18:55:09 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Camera glass cover fell off and broke.

dbo13 — Thu, 09 Jun 2022 01:28:03 GMT

I don't know, is there anything i can do to fix my nest hello door bell?

Re: Camera glass cover fell off and broke.

Brad — Thu, 09 Jun 2022 16:40:06 GMT

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.

Best Regards,

Brad

Re: Camera glass cover fell off and broke.

SteveT1 — Sun, 12 Jun 2022 23:11:02 GMT

Hi folks,

It's me again. Just checking in to see if you've seen our response. If you have other questions and concerns, feel free to let me know.

Best,
Steve

Re: Camera glass cover fell off and broke.

SteveT1 — Wed, 15 Jun 2022 04:32:36 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve