topic Re: Camera buffering / freezing in Cameras and Doorbells

Camera buffering / freezing

JULZM3 — Mon, 06 Jun 2022 18:31:12 GMT

Hello all!

So, I've seen plenty of posts about the most recent APP update that has now messed up our cameras.

I am constantly having to force quit the app and reopen so I can view my camera. It continues to buffer / freeze.

And BRAD, if you are reading this (support person). Please STOP closing these threads so we have to start a new one. The issue is NOT fixed, so why do we have to continue to make new posts about this? All info in ONE thread would be better then sifting through hundreds of others .

And I have tried every single recommended fix you guys have said, you've even sent me a NEW camera to "fix" it. It worked one day and reverted back. I sent screen shots of my connection speeds etc. so it is not that.

So what will next do to fix this issue? I have 5 cameras that are in-operable.

Thank you.

Re: Camera buffering / freezing

EmptyNester — Mon, 06 Jun 2022 20:58:44 GMT

Hi Julzm3, I'm an end user like you. I have a similar problem were I get an alert that a camera see motion so I click to see what is going on and all I get is the spinning wheel of deaths. I have done a bunch of trouble shooting as well. My conclusion is that that is an issues at the Google Server level that they have to fix at their end.

Re: Camera buffering / freezing

antgann — Tue, 07 Jun 2022 10:08:57 GMT

this is bad news...my wife uses the camera when my baby is asleep. It helps her do what she has to do while keeping a eye on them. All she gets is a circle of death/buffering BS. we are so fed up we even took out our back 2.4 GhZ cam for time being since its so critical. I'll defiantly be looking to change my cam setup. i currently have 4 cam's and pay for the nest aware subscription.

Re: Camera buffering / freezing

Debbieinwv — Tue, 07 Jun 2022 13:25:58 GMT

We have the same exact buffering issues. I’m sick to death of it. Why can’t anyone fix this problem????

Re: Camera buffering / freezing

JULZM3 — Tue, 07 Jun 2022 15:14:59 GMT

Same here for our two kids. Yesterday I made this post, because she called me screaming how camera froze and she missed my child climbing his bookcase!

Needless to say now that the bookcase is in the basement now!

Re: Camera buffering / freezing

JULZM3 — Tue, 07 Jun 2022 15:17:08 GMT

I agree 100%. With google being who they are, WHY has this been an issue for the past 4 months. Sounds like something they aren't really caring about.

Re: Camera buffering / freezing

JULZM3 — Tue, 07 Jun 2022 15:18:39 GMT

My guess is that we haven't made enough "noise" about it. I have over $1k in cameras from them and I pay the subscription. This has rendered my cameras USELESS.

They should be refunding us at this point.

Re: Camera buffering / freezing

chap2209 — Thu, 09 Jun 2022 02:24:08 GMT

Same problem here.

We are now unable to check on our 2 young kids.
It drives us crazy. We have now no other choice then to buy new camera from another company.

We also told everyone not to buy Nest Camera. I can't believe Google can't fix that issu. We already had tech come in our house to fix the problem. I should have kept that money to buy new camera.

PLEASE Google do something.

And BRAD, thanks for the help but we've tried everything you said. Nothing works

Re: Camera buffering / freezing

JULZM3 — Thu, 09 Jun 2022 12:19:08 GMT

My thing is, since Monday why has no SUPPORT person even commented on this thread? This B S.

Re: Camera buffering / freezing

EmptyNester — Thu, 09 Jun 2022 21:48:38 GMT

Hi Julzm3, Google support does not really monitor this site as it is only a user forum. They only chime in every now and then. If you want to hear back from them you must open a support ticket here at this link:

https://support.google.com/googlenest/gethelp

Re: Camera buffering / freezing

MplsCustomer — Thu, 09 Jun 2022 23:25:30 GMT

On other user forums I see active, productive participation by company representatives. It is concerning that Google Nest Support and Google Nest management seem to deliberately ignore this forum, or tell us we have to enter feedback using our phones.

Re: Camera buffering / freezing

JULZM3 — Fri, 10 Jun 2022 00:16:40 GMT

Already done this. They checked all my settings and connection speeds and then even replaced the camera. I still have the issue.
I've been on the phone for a total of 4 hours and 7 minutes with them about this..

Re: Camera buffering / freezing

Bdubs — Fri, 10 Jun 2022 14:21:16 GMT

This is nuts I have two kids also that depend on me watching that they are safe. Literally children’s lives are at stake. Need a fix

Re: Camera buffering / freezing

JULZM3 — Fri, 10 Jun 2022 15:48:28 GMT

Can you tag the link? I'll go on there!

Re: Camera buffering / freezing

MplsCustomer — Fri, 10 Jun 2022 16:13:42 GMT

@JULZM3

I'm not sure what link you're looking for. @EmptyNester provided the Support link above (https://support.google.com/googlenest/gethelp).

Re: Camera buffering / freezing

JULZM3 — Fri, 10 Jun 2022 16:33:13 GMT

You said on "other" forums, they are replying. I'd like to view that forum

Re: Camera buffering / freezing

MplsCustomer — Fri, 10 Jun 2022 16:38:30 GMT

@JULZM3

I was referring to user forums sponsored by other companies for their products (like Apple). Unlike Google Nest, representatives of those companies provide at least some support in their user forums.

Re: Camera buffering / freezing

S3bryan — Sat, 11 Jun 2022 04:10:58 GMT

Thought I would chime in. Google bought nest which by the way was founded by Tony Fadele. formally of Apple. I mentioned this because the nest app is very clean. Functional and professionally created. Google is an Internet search engine who makes billions collecting information. Google decided they don’t have enough information in the best way to do that. Is to buy a company. They purchased nest for the data that we happily turn over from everything with her thermostats to how often our doorbell‘s ring to how often are cameras, capture motion and so on. Google then went on to create their robot operating system. If you look around, the android is in most everything these days. Even smart, exercise bikes, to car radios. They even came out with their own cell phone. All of this is the collect data , nothing in Google’s business model is relative to customer support. My point, Google is aware of the issues with the cameras, not being able to view the timelines. It’s all over Twitter and other blogs forums. what Google is concerned with is making sure their presence is known at Coachella with their pixie Dixie phones. What is sad? Is those of us that have invested in the nest ecosystem and continue to pay them for the privilege of using it. The hardest thing for those of us on these forms is there is not one lawyer among us, who is pissed off? That Google does not take seriously the implications of a camera that is useless and is sold as a security device.
and on that note, I think we should lock this forum as it has been more than 24 hours since it’s been opened. If you were still having trouble, I suggest you go over and send a tweet or a twerk or a tiktok. As Google is only interested in social media. Self promotion.

Re: Camera buffering / freezing

S3bryan — Sat, 11 Jun 2022 04:20:44 GMT

Google‘s business model is to blame the inuser for everything. If you notice over on Twitter, they have a holier than thou attitude. I spent many years designing call centers and proper responses for call center Scripts were never. Hi, We stumbled over your post. If you think about the statement, we stumbled over your post. It says you were in our way, and we stumbled over your dead body. Trying to get where we were going. That is not a proper call-center response.

Everything is the end users fault to google. Most of us have some sort of streaming device in our home. If a device that we used to watch television buffers, that means it’s trying to pull the information from the cloud. What we are noticing is the same thing. We are unable to pull down from the cloud the videos in our timeline, that is a server-based error. Will Google admit it? Never! It’s always our fault and we have to do all the troubleshooting. Some of us have even changed. Internet providers, faster speeds, invested in new hardware, with no resolution.

Re: Camera buffering / freezing

Sebnest — Sun, 12 Jun 2022 19:08:19 GMT

Même problème avec mes camera depuis la dernière mise à jour ça dure depuis deux mois maintenant et je suis avec le support mais il ne veulent pas reconnaître le problème malgré les vidéos envoyer pour prouver ma bonne fois , on est laissé a nous mêmes, il faudrait que beaucoup de personnes se manifeste pour faire bouger les chose , c’est lamentable