topic Re: How to download Camera history? Google Takeout doesn't work. in Cameras and Doorbells

How to download Camera history? Google Takeout doesn't work.

mrmah96 — Thu, 02 Jun 2022 18:40:17 GMT

I am trying to download camera history from all my Nest cameras (one doorbell camera and another regular Nest cam). I select the proper options in Takeout (12 day history, select 'camera'). When the file is ready, there are no video files. Only 'Face detection' JPG files. I've done this multiple times, but same result. The error that comes in the 'archive_browser.html' file says "Scanning error - some of your items were not found and could not be included in the archive". I pay for Nest Aware with full 60 day 24/7 history. Why will this not work?!

How do I download camera history video files??

Re: How to download Camera history? Google Takeout doesn't work.

Brad — Mon, 06 Jun 2022 21:44:54 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: How to download Camera history? Google Takeout doesn't work.

mrmah96 — Mon, 06 Jun 2022 21:58:37 GMT

I do. Any help is appreciated, thanks

Re: How to download Camera history? Google Takeout doesn't work.

Brad — Tue, 07 Jun 2022 15:00:00 GMT

Hey again,

Do you have an active Nest Aware subscription? And are you missing all of your event history? Or just some events?

Best regards,

Brad

Re: How to download Camera history? Google Takeout doesn't work.

mrmah96 — Tue, 07 Jun 2022 16:04:40 GMT

Hello, yes. I have the 60 day Nest Aware subscription that covers all cameras. I am wanting to download multiple days worth of history. I can see the full video history through the app, but Takeout will not create the MP4 (or other video format) for full days

Re: How to download Camera history? Google Takeout doesn't work.

Brad — Tue, 07 Jun 2022 16:09:56 GMT

@mrmah96

I would suggest that you reach out to Support for further assistance with this issue.

Best regards,

Brad

Re: How to download Camera history? Google Takeout doesn't work.

Brad — Fri, 10 Jun 2022 16:21:05 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best Regards,

Brad

Re: How to download Camera history? Google Takeout doesn't work.

mrmah96 — Fri, 10 Jun 2022 17:19:54 GMT

Thanks. I will have to try Google support

Re: How to download Camera history? Google Takeout doesn't work.

Brad — Fri, 10 Jun 2022 17:24:57 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad