topic Nest Doorbell wont reset, charge or work whatsoever in Cameras and Doorbells

Nest Doorbell wont reset, charge or work whatsoever

CurtQ — Fri, 10 Jun 2022 23:40:41 GMT

Camera went offline today at 33% battery remaining. Came home and the device was not working; no lights. Reset using pin in small hole under USB and the white light came on; steady with zero blinking. Tried to remount. No luck. Reset again and removed from Home. Tried to reinstall into Home with no luck. Whenever I put paper clip into hole the solid white light will disappear for 2 seconds and then turn on again.

Any ideas what to do next?

Re: Nest Doorbell wont reset, charge or work whatsoever

lucasdibs — Sat, 11 Jun 2022 01:44:32 GMT

The exact same thing has happened to my doorbell (battery). I tried following the factory reset instructions using the pin hole but I'm not seeing any yellow lights or sounds to indicate factory reset.

Re: Nest Doorbell wont reset, charge or work whatsoever

CurtQ — Sat, 11 Jun 2022 01:46:59 GMT

When did it happen for you? Mine was today...wonder if there is a software issue etc if yours is recent too

Re: Nest Doorbell wont reset, charge or work whatsoever

Zombiejhb — Sat, 11 Jun 2022 03:34:10 GMT

same, mine happened two days ago

Re: Nest Doorbell wont reset, charge or work whatsoever

ssampos — Sat, 11 Jun 2022 04:24:35 GMT

Exact same thing with me, happened today. I think it restarts at least partly, but still stays offline. Will not factory reset at all. Not a very great experience with an expensive piece of kit.

Re: Nest Doorbell wont reset, charge or work whatsoever

helsabot — Sat, 11 Jun 2022 16:29:04 GMT

same thing for me. i cant get it to connect anymore and am unable to factory reset like the other comments in this thread

Re: Nest Doorbell wont reset, charge or work whatsoever

MatiasSepulveda — Sat, 11 Jun 2022 17:12:09 GMT

Mine also stop working!

Re: Nest Doorbell wont reset, charge or work whatsoever

Brad — Tue, 14 Jun 2022 17:07:18 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad

Re: Nest Doorbell wont reset, charge or work whatsoever

Zombiejhb — Tue, 14 Jun 2022 17:19:04 GMT

What are you going to do to fix this Brad?

Re: Nest Doorbell wont reset, charge or work whatsoever

helsabot — Tue, 14 Jun 2022 19:15:13 GMT

We cant wipe the doorbell, we cant restart the doorbell, and we cant connect the doorbell to wifi. We have $130 bricks. Definitely curious what the fix will be or if there even is one.

Re: Nest Doorbell wont reset, charge or work whatsoever

MatiasSepulveda — Tue, 14 Jun 2022 19:38:44 GMT

Yes still dies not work

I bought it on march

It turned off with 49% battery

It doesnt show any lights, even when plugged

Re: Nest Doorbell wont reset, charge or work whatsoever

MatiasSepulveda — Tue, 14 Jun 2022 19:40:09 GMT

Do anyone know if there is a solution?

Re: Nest Doorbell wont reset, charge or work whatsoever

CurtQ — Tue, 14 Jun 2022 23:11:06 GMT

Yes we do.

Re: Nest Doorbell wont reset, charge or work whatsoever

Zombiejhb — Tue, 14 Jun 2022 23:43:59 GMT

Brad?????????

Re: Nest Doorbell wont reset, charge or work whatsoever

Zombiejhb — Tue, 14 Jun 2022 23:45:35 GMT

I take your silence as disrespect Brad!!

Re: Nest Doorbell wont reset, charge or work whatsoever

karcre207 — Wed, 15 Jun 2022 02:18:36 GMT

Nest Doorbell wont reset, charge or work whatsoever either

My 3 month old doorbell went off-line today, had been working flawlessly. Now Will not power up. Absolutely nothing happens when I plug it into the charger. Does not chime or light up so factory reset doesn't work either. It acts like the battery is completely dead yet the app says it has 66% charge and cannot find the device.

Re: Nest Doorbell wont reset, charge or work whatsoever

bsuida2007 — Wed, 15 Jun 2022 02:33:57 GMT

We are having the same issues as well. Not sure what happen.

Re: Nest Doorbell wont reset, charge or work whatsoever

Zombiejhb — Thu, 16 Jun 2022 03:54:59 GMT

Google!!?? Brad!!!?? What are you doing to fix this

Re: Nest Doorbell wont reset, charge or work whatsoever

Brad — Thu, 16 Jun 2022 15:53:56 GMT

Hey folks,

I will do my best to send this feedback forward, but no, I do not have a solution yet as I have not been provided with one. I am simply a Moderator over these forums. If you are seeking direct assistance, you are welcome to contact Support. Thank you for your patience.

Best regards,

Brad

Re: Nest Doorbell wont reset, charge or work whatsoever

aatienza — Mon, 20 Jun 2022 23:58:55 GMT

Hey folks,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie