topic Re: Doorbell wired in Cameras and Doorbells

Doorbell wired

MikeB22 — Wed, 11 May 2022 15:47:05 GMT

Our Nest Doorbell lost connection to our home WI-FI so in order to reconnect I need to scan the QR code on the back of the camera but the QR code ink has rubbed off along with the serial code. Any help?

Re: Doorbell wired

Sharonb — Wed, 11 May 2022 16:25:03 GMT

I am in a similar situation but I just moved to a new home with a wired doorbell but can’t add to my app as can’t detach the doorbell to look behind to scan the QR code or use the numbers.

Re: Doorbell wired

MikeB22 — Wed, 11 May 2022 16:46:45 GMT

Hi Sharon, if you push a paper clip into the tiny hole on the base of the camera it will then detach from the base. Hope this helps?

Re: Doorbell wired

Brad — Mon, 16 May 2022 18:27:49 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Doorbell wired

aatienza — Fri, 20 May 2022 06:42:41 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Doorbell wired

aatienza — Tue, 24 May 2022 00:12:29 GMT

Hey folks,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie

Re: Doorbell wired

MikeB22 — Tue, 24 May 2022 06:16:51 GMT

Hi. I have not seen any response as yet.

Re: Doorbell wired

aatienza — Tue, 07 Jun 2022 00:22:32 GMT

Hey MikeB22,

Sorry for the delay. If you have a hard time reading your Nest product’s entry key or serial number, take a picture with your phone’s camera. Then open the picture in your photo app and zoom in.

Thanks,

Archie

Re: Doorbell wired

aatienza — Fri, 10 Jun 2022 00:24:30 GMT

Hey MikeB22,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Doorbell wired

aatienza — Sat, 11 Jun 2022 00:58:58 GMT

Hey MikeB22,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Doorbell wired

Brad — Mon, 13 Jun 2022 15:51:31 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad