topic Re: Google nest cam history disappeared in Cameras and Doorbells

Google nest cam history disappeared

Johann623 — Thu, 19 May 2022 13:30:53 GMT

Hi there, so my subscription hasn’t ended yet and I noticed all my video history disappeared. I was wondering if I can still get them back? Thank you

Re: Google nest cam history disappeared

Brad — Wed, 01 Jun 2022 16:34:43 GMT

Hey there,

I am sorry to hear that you lost your footage! If you were previously on a trial that ended, that would be why. Most likely you had some sort of lapse in payment and it dropped. This happens. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad

Re: Google nest cam history disappeared

Jeran — Wed, 08 Jun 2022 15:49:42 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google nest cam history disappeared

SteveT1 — Sun, 12 Jun 2022 01:45:25 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve