topic Re: Google doorbell battery showing camera is not mounting in Cameras and Doorbells

Google doorbell battery showing camera is not mounting

kimkelly33 — Sun, 05 Jun 2022 00:42:41 GMT

Hi!

We’ve had our Google doorbell for about 6 months. Just recently, the doorbell is showing that the doorbell is not mounted. We tried taking down the camera to charge and remount but haven’t had success. Anyone else have this issue? And if so what was the remediation?

Thanks!

Re: Google doorbell battery showing camera is not mounting

MplsCustomer — Sun, 05 Jun 2022 22:56:39 GMT

@kimkelly33

We do not have the Google Nest Doorbell (Battery), but I've seen several posts in this forum regarding problems with the mounting bracket being defective. You could, I suppose, go into Settings | Device Information | Camera Mount and change it to a non-Google mount. Or you could try contacting Google Nest Support to see if they'll send you a replacement mounting bracket under the 1-year warranty: https://support.google.com/googlenest/gethelp

Re: Google doorbell battery showing camera is not mounting

Jeran — Thu, 09 Jun 2022 20:17:46 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google doorbell battery showing camera is not mounting

SteveT1 — Sun, 12 Jun 2022 23:16:58 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve