topic Re: Temperature issue in normal temperature in Cameras and Doorbells

Temperature issue in normal temperature

Anonymous — Mon, 09 May 2022 14:38:36 GMT

I bought the Nest Cam outdoor/indoor (battery) and had temperature issue since day 1 (on my 3rd day now).

(1) Using my hand to move the camera triggered the "temperature issue", but it got back to functioning when I placed it down.

(2) The camera seems to be fine at the night when temperature is around 3 celsius degrees, but when at 12-17+ degrees outside it triggers the "temperature issue" throughout the whole day until the temperature decreases down a lot

I'm using a cable with Nest Aware Plus for 24/7 recording.

How can this be solved?

Re: Temperature issue in normal temperature

Brad — Fri, 13 May 2022 15:22:30 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Temperature issue in normal temperature

Anonymous — Fri, 13 May 2022 15:25:08 GMT

Hi! Thanks for getting back to me. Yes, I do still need help with this issue. It works perfectly fine when it's under 12 degrees, but anything above will make it turn off due to temperature issues

Re: Temperature issue in normal temperature

Brad — Tue, 17 May 2022 15:51:19 GMT

@Anonymous

These are powered by batteries, so naturally colder weather is not going to be the best or them. Please look over this article and I hope it can shed some light on your same issue you may be having.

Best regards,

Brad.

Re: Temperature issue in normal temperature

Anonymous — Thu, 19 May 2022 12:04:48 GMT

There's a misunderstanding, the problem is opposite of what you're stating here.

It works only in colder temperature, but turns off when above 12 celsius degrees.

Re: Temperature issue in normal temperature

Brad — Wed, 08 Jun 2022 18:23:16 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad

Re: Temperature issue in normal temperature

Brad — Mon, 13 Jun 2022 15:51:07 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Re: Temperature issue in normal temperature

Brad — Tue, 14 Jun 2022 15:52:37 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad