topic Re: Google Home app in Cameras and Doorbells

Google Home app

Fredo — Sat, 11 Jun 2022 18:00:26 GMT

Since the last update. For the Few weeks we’ve been having problems loading the video add google home app it takes too long and sometimes it doesn’t load videos. I have to watch it after the fact. Doorbell started doing the same thing my is hardwire. I haven’t had this issue prior. I called support. They asked me to factory reset everything. Which I did. And it took four days To get everything back on doesn’t recognize the camera sometimes and also doesn’t sync with the home app

Re: Google Home app

Sebnest — Sun, 12 Jun 2022 18:59:45 GMT

@Fredo wrote:
Since the last update. For the Few weeks we’ve been having problems loading the video add google home app it takes too long and sometimes it doesn’t load videos. I have to watch it after the fact. Doorbell started doing the same thing my is hardwire. I haven’t had this issue prior. I called support. They asked me to factory reset everything. Which I did. And it took four days To get everything back on doesn’t recognize the camera sometimes and also doesn’t sync with the home app

Même problème avec mes camera depuis la dernière mise à jour ça dure depuis deux mois maintenant et je suis avec le support mais il ne veulent pas reconnaître le problème malgré les vidéos envoyer pour prouver ma bonne fois , on est laissé a nous mêmes, il faudrait que beaucoup de personnes se manifeste pour faire bouger les chose , c’est lamentable

Re: Google Home app

aatienza — Wed, 15 Jun 2022 22:19:55 GMT

Hey folks,

@Fredo Do you have a case ID from your interaction with our support team so we can dig deeper into it?

Thanks,

Archie

Re: Google Home app

Fredo — Wed, 15 Jun 2022 23:03:53 GMT

no, sorry

Re: Google Home app

aatienza — Thu, 16 Jun 2022 22:24:48 GMT

Hey Fredo,

No worries. Could you fill out this form so we can take a closer look?

Thanks,

Archie

Re: Google Home app

SteveT1 — Mon, 20 Jun 2022 05:35:42 GMT

Hi Fredo,

Have you had the chance to fill out the form? Let us know so we can check this further.

Regards,

Steve

Re: Google Home app

SteveT1 — Tue, 21 Jun 2022 21:56:38 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve