topic Re: Camera charger stuck in camera housing in Cameras and Doorbells

Camera charger stuck in camera housing

Rkenny — Wed, 15 Jun 2022 22:19:33 GMT

I took the cameras out of the box today. Charged the first one. Then charged the second one. Upon disconnecting from the second camera, the charging cable came apart at the head and the magnetic piece is lodged in the camera where the charging connector goes. I am at a loss for what to do. I don’t to tinker for fear of breaking something. This is quite frustrating.

Re: Camera charger stuck in camera housing

MplsCustomer — Wed, 15 Jun 2022 23:58:46 GMT

@Rkenny

That seems like a defective camera. There have been a couple of other posts like this regarding the charger connection on the Google Nest Camera (Battery). If you bought it from a retailer, I'd suggest (as another customer) returning it. If you bought it from the Google Store, you cold try contacting Google Shopping support via this link: https://shopping.google.com/support/u/0/virtual-agent

Re: Camera charger stuck in camera housing

Rubes — Thu, 16 Jun 2022 03:29:26 GMT

Pack it all back up and return it?

Re: Camera charger stuck in camera housing

aatienza — Sat, 18 Jun 2022 01:15:11 GMT

Hey Rkenny,

Appreciate the help, Rubes and MplsCustomer.

Oh no! Sorry to hear that. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Camera charger stuck in camera housing

aatienza — Tue, 21 Jun 2022 05:28:36 GMT

Hey Rkenny,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Camera charger stuck in camera housing

Rkenny — Tue, 21 Jun 2022 05:42:45 GMT

Hi,

no I have not. I contacted Costco and they are sending me a replacement.

Re: Camera charger stuck in camera housing

aatienza — Wed, 22 Jun 2022 05:26:23 GMT

Hey Rkenny,

Understood. Let us know if anything comes up, we're here to help.

Thanks,

Archie

Re: Camera charger stuck in camera housing

aatienza — Sat, 25 Jun 2022 06:16:49 GMT

Hey Rkenny,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Archie

Re: Camera charger stuck in camera housing

SteveT1 — Mon, 27 Jun 2022 00:12:26 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve