topic Re: Nest Doorbell battery won't reset in Cameras and Doorbells

Nest Doorbell battery won't reset

Draig — Mon, 13 Jun 2022 16:40:46 GMT

A few days ago my Nest doorbell (battery) lost its WiFi connection.

At the time it was showing as 85% and has been working well for many months, been through a couple of recharges and put back up without issues.

So, I unmounted it and brought it inside - observing it has no lights on.

I tried a normal reset - (5 seconds via the pin on rear) and instead of solid white light, it turns on green light and a solid white ring around the button. I also tried charging it via a uSB charger and repeating the procedure

I also tried the factory reset and that has no effect. The green light and white ring come on and stay on for a period of up to a minute. Then they go off and sometimes come back on - but always together - green light and solid white ring.

App says it is offline still, so I tried removing it from there, but no difference

Also - response to a button press is variable, sometimes no response and sometimes the chime (on the doorbell only) is delayed by a good 10 - 30 seconds.

Anybody got any good ideas please?

Re: Nest Doorbell battery won't reset

mojjow — Thu, 16 Jun 2022 18:42:37 GMT

@Draig I'm having the exact same problem! I bought mine in November 2021 and a few days ago it lost connection. I tired the factory reset and I'm getting the exact same green light that you described.

I found another thread that suggested holding down the factory reset button for at least 30 seconds instead of 10-12 seconds (per the user manual). I have NOT tried this yet so I can't say whether it works. I am going to try it tonight and if that doesn't work I'm going to submit a warranty claim and hopefully get a replacement/refund.

Link to warranty claim form: https://support.google.com/product-documentation/contact/nest_warranty

I believe there is a 2 year warranty. It's crazy that it would break within the 1st year and not allow any chance to reset the device. Beyond frustrating.

-John

Re: Nest Doorbell battery won't reset

Brad — Thu, 16 Jun 2022 18:51:19 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

Re: Nest Doorbell battery won't reset

mojjow — Thu, 16 Jun 2022 19:28:26 GMT

Yes, Brad. I am still having the same issue that I described in my post 44 minutes ago.

The Nest Doorbell (battery) factory reset steps are not working for me. When I use the paper clip to press the reset button a green light comes on after 5 seconds. I continue to hold for the full 10+ seconds and the yellow light never comes on. I have tried this multiple times with the device plugged in and not plugged in and I always get the same result, green light only after about 5 second.

Re: Nest Doorbell battery won't reset

Brad — Thu, 16 Jun 2022 19:32:03 GMT

@mojjow

Locate the reset pin hole on the back of the doorbell.

Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
Press and hold for 5 seconds.
Your doorbell will restart, and the status light will be steady, solid white.

If you are following those instructions, then it should be restarted. If this is not happening, keep trying until it does. Maybe unplug the camera first, plug it back in and try again.

Best regards,

Brad

Re: Nest Doorbell battery won't reset

Draig — Thu, 16 Jun 2022 20:47:47 GMT

Hi Brad.

Thanks for the note.

Yes, still have the same issue and have definitely got the reset pin identified. No joy so far though. 😔

I'm going to try @mojjow's suggestion of a 30 second hold of the resetpin (even if I'm not that hopeful). Thanks for the response though John.

I've had it plugged in all day today while at work to rule out any possible issues with charge.

If it doesn't work then I guess I'm sending it back looking for a warranty replacement.

Cheers

Gareth

Re: Nest Doorbell battery won't reset

aatienza — Thu, 16 Jun 2022 22:22:07 GMT

Hey folks,

Thanks for the help, mojjow and Brad.

@Draig If that doesn't work, let us know so we can check other options for you.

Thanks,

Archie

Re: Nest Doorbell battery won't reset

mojjow — Thu, 16 Jun 2022 23:17:23 GMT

@Brad I just tried the factory reset again and it is still not working. I have attempted to factory reset probably 50 times holding the reset button for varying lengths of time; 5, 10-12, 30sec etc... I have also tried with it plugged in and not plugged in. I get the same result every time, green light goes on after about 5 seconds but that's it. No yellow or blue lights and it does not factory reset.

Re: Nest Doorbell battery won't reset

aatienza — Thu, 16 Jun 2022 23:24:59 GMT

Hey mojjow,

Sorry to hear if you're unable to factory reset your doorbell. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Nest Doorbell battery won't reset

mojjow — Thu, 16 Jun 2022 23:35:18 GMT

@aatienza I mean this is almost comical... when I try to submit the form you linked to it just gives an error message "Refresh this page and try again. Sorry, there was a problem with the form."

Re: Nest Doorbell battery won't reset

aatienza — Fri, 17 Jun 2022 00:39:47 GMT

Hey mojjow,

Oh no! We'll check this with our team and get back to you once we have an update.

Thanks,

Archie

Re: Nest Doorbell battery won't reset

Draig — Fri, 17 Jun 2022 09:54:49 GMT

Hi @aatienza @Brad

It didn't work! 😞

Behaviour is still that after 5 seconds the green light and solid white ring come on, and stay on. I can hold it until the paperclip is really hurting my hand but nothing changes or resets! 🙁

So, same as @mojjow

I have filled in and submitted at the form... worked ok for me.

Cheers

Re: Nest Doorbell battery won't reset

mojjow — Fri, 17 Jun 2022 18:48:29 GMT

@aatienza @Brad

Every time I try to submit that form or the warranty form it tells me "Refresh this page and try again. Sorry, there was a problem with the form."

I have refreshed and tried to submit multiple times and I still get the same message. I've tried on multiple devices (macbook, PC, & iphone).

Is there another way to submit a warranty claim other than the online form?

Links to forms that will not allow me to submit:

https://support.google.com/product-documentation/contact/nest_warranty

https://support.google.com/googlenest/contact/nest_community

Re: Nest Doorbell battery won't reset

aatienza — Sat, 18 Jun 2022 03:55:14 GMT

Hey Draig,

We received your form, one of our support team will reach you through email and continue from there.

For anyone who is experiencing the same issue, reach out to us here. Please be aware that this thread will be locked after 24 hours.

Thanks,

Archie