topic How to file a complaint against customer service at google nest? in Cameras and Doorbells

How to file a complaint against customer service at google nest?

Englishspice126 — Thu, 16 Jun 2022 21:31:26 GMT

I just had a phone conversation regarding my only door camera with nest. I was 1st generation and moved to 2nd generation without notifying me. Indicated sent emails but did not receive them. Now I am forced to pay a higher fee renewal fee (double). According to customer service agent 1) cannot go to 1st generation 2) told "take it or leave It " for nest camera and 3) cannot speak to manager/higher supervisor to resolve. It stops with the agent and cannot help further. All my products are google and have not been irrated and disgusted by the service I got today. I felt I have been scammed by google to be forced to pay higher annual fee. I am just making by to feed my myself with these higher prices.

Re: How to file a complaint against customer service at google nest?

Brad — Thu, 30 Jun 2022 15:14:03 GMT

Hi there,

I am so sorry to hear that you have had a poor experience with Support! I can imagine this was quite a frustrating situation. I would love to look into this further for you!

Best regards,

Brad

Re: How to file a complaint against customer service at google nest?

Englishspice126 — Thu, 30 Jun 2022 16:15:35 GMT

Please do because I want to reinstate my Nest ware. If not, I am selling this product and purchase another video door bell that yearly cost is less expensive. Thanks.

Re: How to file a complaint against customer service at google nest?

Brad — Thu, 30 Jun 2022 16:34:06 GMT

@Englishspice126

I am afraid that I myself, wouldn't be able to reinstate your Nest Aware subscription for you, so I would suggest that you follow this link to reach out to Support and see if they can escalate this issue for you. Nest Community Forums is unfortunately not the place to go to get the assistance that you need for this situation.

Best regards,

Brad

Re: How to file a complaint against customer service at google nest?

aatienza — Tue, 05 Jul 2022 23:40:51 GMT

Hey Englishspice126,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: How to file a complaint against customer service at google nest?

aatienza — Thu, 07 Jul 2022 06:21:50 GMT

Hey Englishspice126,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie