topic New Nest wireless camera will not add to the Google home app in Cameras and Doorbells

New Nest wireless camera will not add to the Google home app

Psycocavr — Fri, 17 Jun 2022 00:22:09 GMT

I have multiple nest products including a wired cam, a wireless cam, and a doorbell. I purchased another new wireless camera and when I try to add it to the app it reads the QR code and then kicks me right back to the home screen on the app.

I have tried resetting the camera with the hard reset button and tried adding it by manually entering It's serial number..

Nothing works.

Help!

Re: New Nest wireless camera will not add to the Google home app

STurriff1 — Fri, 17 Jun 2022 02:53:48 GMT

I’m having the same issue. I’ve got several devices in my home and for some reason I cannot find this wireless camera when I search for new device, then when I specifically choose to snap the QR code it won’t connect to assisting device. I just returned a camera because of this and now the replacement is the same..

Re: New Nest wireless camera will not add to the Google home app

Jackson25294 — Fri, 17 Jun 2022 04:00:46 GMT

Same issue for me too. I enter the QR code manually or scan and it just flicks me back to the home page with the device list. Setup wont continue and factory reset wont work either.

Re: New Nest wireless camera will not add to the Google home app

Psycocavr — Fri, 17 Jun 2022 13:22:12 GMT

UPDATE:

I used a Samsung tablet i have previously installed google home onto.
I opened home, add device, scan QR code , and start setup.

This functioned correctly. The Camera was seen, updated connected to my Wi-Fi and it is all good.

Id still like to know why this failed when using my Google Pixel 6 pone and the google home app.

PC.

Re: New Nest wireless camera will not add to the Google home app

Chubwah — Fri, 24 Jun 2022 05:02:02 GMT

I recently purchased a Nest cam battery and had the same connection issues. The solution was to remove my nest doorbell from the Google Home app (and took the doorbell itself out of wifi range) and re run the Camera installation and it worked fine. Adding the doorbell back was easy as it remembered the wifi credentials. Interestingly I didn't need to remove my google home hub (gen 2).

Re: New Nest wireless camera will not add to the Google home app

Whaques1 — Wed, 29 Jun 2022 17:12:24 GMT

Hi Jackson,

I'm having the exact same issue. Did you end up coming up with a solution?

I tried using a different device like PC suggested but it still didn't connect

Re: New Nest wireless camera will not add to the Google home app

aatienza — Sat, 10 Sep 2022 00:54:35 GMT

Hey folks,

I'm sorry for the delay. A few questions: What type of Nest camera do you have? Does the phone you use have a QR code scan feature? Is this the first time you’re installing the device? Also, are they scanning the QR code in a well lit environment? Keep us posted.

Thanks,

Archie

Re: New Nest wireless camera will not add to the Google home app

aatienza — Wed, 14 Sep 2022 00:07:03 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: New Nest wireless camera will not add to the Google home app

aatienza — Thu, 15 Sep 2022 01:26:55 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie