topic Nest camera indoor 2nd Gen wired offline in Cameras and Doorbells

Nest camera indoor 2nd Gen wired offline

EstoQuodEs1 — Fri, 17 Jun 2022 09:46:56 GMT

Hello ,recently I bought nest camera wired 2nd gen and very often it is offline. I mention that I even brought the camera to the factory settings but in vain. It works for a while after which it is again ... offline. Of course I disconnected the camera from the voltage, in vain. It stays offline. What am I wrong with? Of course it is not vb of the wifi signal, it is 1m away from the router (asus). Thanks

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Thu, 23 Jun 2022 00:17:25 GMT

Hey EstoQuodEs1,

Thanks for visiting the Community.

That certainly hasn’t been easy for you. Let’s check what’s going on. Did you make any changes to your Wi-Fi network? Do you have other Nest devices in the house? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

EstoQuodEs1 — Sat, 25 Jun 2022 12:41:40 GMT

Hello,come back with news. After many disconnections (tired of restarting the router) I started looking through the mobile application of the Asus router. protocol for wifi 6 and so far I have not had any problems. It remains to be seen how the situation evolves.

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Tue, 28 Jun 2022 03:19:14 GMT

Hey EstoQuodEs1,

Thanks for the update. Keep monitoring it and let us know how it goes.

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Fri, 01 Jul 2022 03:55:57 GMT

Hey EstoQuodEs1,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Tue, 05 Jul 2022 06:11:20 GMT

Hey EstoQuodEs1,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

EstoQuodEs1 — Tue, 05 Jul 2022 06:46:10 GMT

Hi,1 week works flawless,and ....no more.Keep disconnected after few hours of working.Restarting my router....work 1 hour ....offline.Dont know what to do ..

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Thu, 07 Jul 2022 06:20:31 GMT

Hey EstoQuodEs1,

Understood. Could you tell us the status light of your Nest Cam Indoor? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

EstoQuodEs1 — Thu, 07 Jul 2022 06:22:04 GMT

Green led status, connected on 2.4Ghz

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Fri, 08 Jul 2022 05:05:34 GMT

Hey EstoQuodEs1,

Got it. Try connecting your camera to 5 Ghz to see if that helps. Also, try to restart your camera to refresh the connection. If that doesn't work, try to reset it to its default settings. Here's the link on how to do it. Also, if you want to save any video footage before you perform the factory reset, create video clips or timelapses and download the files to your phone or computer. Keep us posted.

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

EstoQuodEs1 — Fri, 08 Jul 2022 05:10:24 GMT

Hi,already try all above.Nothing ,camera will work couple of hours and then again goes offline.Im reverting router settings back to smart connect (combination of 2.5 and 5 GHz) and wifi 6 enable because in the end it's no difference,camera will go offline

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Wed, 13 Jul 2022 22:53:02 GMT

Hey EstoQuodEs1,

Thanks for trying those steps. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

aatienza — Wed, 20 Jul 2022 01:21:02 GMT

Hey EstoQuodEs1,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest camera indoor 2nd Gen wired offline

EstoQuodEs1 — Wed, 20 Jul 2022 09:31:44 GMT

Hi, thanks for your support.Still keep my camera under observation.

Re: Nest camera indoor 2nd Gen wired offline

Brad — Wed, 20 Jul 2022 15:02:49 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad