topic When will the software issue be resolved ? in Cameras and Doorbells

When will the software issue be resolved ?

Guaiana82 — Fri, 17 Jun 2022 22:18:24 GMT

Ever since the update my app has been horrible. Constant buffering and never loads. Always have to close the app and open again. Getting very annoying. We pay for this subscription. We should be able to use it. Is google doing anything about this ?

Re: When will the software issue be resolved ?

Rubes — Sat, 18 Jun 2022 06:04:38 GMT

If you’re using the “Nest” app for iOS, there was an app update this week that fixed the app (5.68.1). Check the App Store.

Re: When will the software issue be resolved ?

SteveT1 — Tue, 21 Jun 2022 22:04:24 GMT

Hi folks,

I appreciate the help @Rubes. Checking in to see if you have further concerns about your Nest appl? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: When will the software issue be resolved ?

SteveT1 — Thu, 23 Jun 2022 00:54:50 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: When will the software issue be resolved ?

Guaiana82 — Thu, 23 Jun 2022 01:36:10 GMT

Hey. The update has definitely made it better. Much smoother and I haven’t had to restart the app once. Will there be any refund in regards to nest aware being so glitchy ?

Re: When will the software issue be resolved ?

SteveT1 — Mon, 27 Jun 2022 22:12:41 GMT

Hi there,

I appreciate the reply. Glad to hear that the update helped. I would recommend to reach out to our Google Support team for that concern. I'll be here if there's anything else.

Regards,

Steve