topic Re: Wired Camera shuts off randomly. Second one to do this in Cameras and Doorbells

Wired Camera shuts off randomly. Second one to do this

penguins4lisa — Mon, 13 Jun 2022 23:31:00 GMT

Camera shuts off randomly. We had purchased two of these and already exchanged the one for a replacement. It is still under warranty. How do I get assistance? Category options are worthless.

Re: Wired Camera shuts off randomly. Second one to do this

EmptyNester — Tue, 14 Jun 2022 02:14:43 GMT

Hi Penguis4lisa, Your best bet is to open an official support ticket with Google. This is just a user forum and the google people don't spend much time here. Here is the link:

https://support.google.com/googlenest/gethelp

Re: Wired Camera shuts off randomly. Second one to do this

aatienza — Fri, 17 Jun 2022 02:58:58 GMT

Hey penguins4lisa,

Appreciate the help, EmptyNester. Do you have a case ID from your interaction with our support team so we can dig deeper into it?

Thanks,

Archie

Re: Wired Camera shuts off randomly. Second one to do this

SteveT1 — Mon, 20 Jun 2022 05:22:12 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve