topic Nest cam outdoor magnetic base replacement in Cameras and Doorbells

Nest cam outdoor magnetic base replacement

iamkeithjames — Mon, 20 Jun 2022 06:22:22 GMT

I need a replacement magnetic base for one of my nest cam outdoor. It is NOT under warranty but I would like to PURCHASE one. Please advise. All of the threads I have read all claim that google won’t sell you one because the product isn’t under warranty. That’s absurd. I can understand if they won’t replace it for free, but not selling one is ridiculous. I will absolutely take my business to another company who takes better care of their customer relations. No one is asking for free parts. Simply to PURCHASE replacement parts. One thread has a google employee named “BRAD” who claims to help resolve this issue but I can message him or reply to his thread. Please contact me

Re: Nest cam outdoor magnetic base replacement

iamkeithjames — Mon, 20 Jun 2022 06:23:53 GMT

Can’t *

Re: Nest cam outdoor magnetic base replacement

Rubes — Tue, 21 Jun 2022 05:52:15 GMT

Unfortunately spare parts for the Nest devices are not readily available. You can try contacting support but almost every time people report back that support wasn’t able to send parts.

Re: Nest cam outdoor magnetic base replacement

Brad — Thu, 23 Jun 2022 18:20:53 GMT

Hi there,

I apologize but Google does not offer spare parts readily. We also do not process Replacement claims in these forums. Please contact Support for further assistance.

Best regards,

Brad

Re: Nest cam outdoor magnetic base replacement

aatienza — Mon, 27 Jun 2022 23:55:06 GMT

Hey iamkeithjames,

Appreciate the help, Brad and Rubes. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Nest cam outdoor magnetic base replacement

iamkeithjames — Tue, 28 Jun 2022 00:20:45 GMT

I actually was granted a one time exception and they shipped me a whole new mounting kit including the magnetic mount. Should be delivered tomorrow. Thank you for checking on me

Re: Nest cam outdoor magnetic base replacement

aatienza — Tue, 28 Jun 2022 05:20:30 GMT

Hey iamkeithjames,

That's awesome! Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Archie