topic Re: Backdoor cam visible in home app but not on Nest app in Cameras and Doorbells

Backdoor cam visible in home app but not on Nest app

NorthernSwallow — Sun, 19 Jun 2022 15:16:59 GMT

Hello, as title says, the front door cam is on the nest app but not the backdoor camera. Whe. I try to add device from the Nest app, it takes me into the Home app set up, and of course this camera is already there in the Home app. Is there any way to get it registered in Nest too?

Re: Backdoor cam visible in home app but not on Nest app

Cathal_S — Sun, 19 Jun 2022 15:25:25 GMT

Hi NorthernSwallow,

If this is a new 2nd Gen Nest camera then it is only viewable using the Google Home app.

Re: Backdoor cam visible in home app but not on Nest app

sastring — Sun, 19 Jun 2022 19:16:34 GMT

The Home app does not show notification Icons for which camera, nor will it stream to your computer screen or TV. You are restricted to using your Cell phone. The Home App needs a lot of work to be as good as the Nest App, but apparently Google is doing nothing to fix the issues (they are not communicating to the Nest community). Something is wrong and many are concerned that the Gen2 cameras (and Nest) may not be supported in the near future. Google needs to reply or make an announcement to this community about a timeline.

Re: Backdoor cam visible in home app but not on Nest app

Cathal_S — Sun, 19 Jun 2022 20:02:45 GMT

@sastring

My Google home app and Nest app definitely do have notifications for camera events being triggered. If you are having issues with this please create a separate forum post.

Re: Backdoor cam visible in home app but not on Nest app

sastring — Sun, 19 Jun 2022 20:19:34 GMT

Dear Cathal:

Maybe I'm doing something wrong. I have 3 Google Nest Battery cameras and a nest doorbell. I receive an alert on my phone pointing to Google Home: which of the four cameras set the alert?

Re: Backdoor cam visible in home app but not on Nest app

Cathal_S — Sun, 19 Jun 2022 20:21:46 GMT

I have labeled my cameras with different names and that is displayed on the notifications I receive.

Re: Backdoor cam visible in home app but not on Nest app

abraddog — Mon, 20 Jun 2022 02:09:21 GMT

I wish they would fix this. The nest software allows viewing from a computer. If I had known the lastest gen cams did not support this, I would have tried to find an older version.

Re: Backdoor cam visible in home app but not on Nest app

NorthernSwallow — Mon, 20 Jun 2022 11:50:37 GMT

Yes, this is new - thanks for the clarification.

Re: Backdoor cam visible in home app but not on Nest app

Brad — Wed, 22 Jun 2022 17:33:22 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

p.s thank you for all of your assistance, @Cathal_S!

Best Regards,
Brad

Re: Backdoor cam visible in home app but not on Nest app

Brad — Mon, 27 Jun 2022 14:59:34 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,
Brad