topic Security lights in Cameras and Doorbells

Security lights

Gamon7 — Mon, 20 Jun 2022 17:02:53 GMT

I’ve installed my camera next to a pir security light. At dusk the light comes on and off continuously until i turn the camera off. Is the cameras night vision causing the problem

Re: Security lights

Brad — Tue, 28 Jun 2022 15:54:37 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Please look here for more information on Night Vision, it's basics, and some troubleshooting steps.

Best Regards,
Brad

Re: Security lights

Brad — Fri, 01 Jul 2022 16:37:16 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Security lights

aatienza — Mon, 04 Jul 2022 21:55:26 GMT

Hey Gamon7,

Appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Security lights

Gamon7 — Tue, 05 Jul 2022 19:37:31 GMT

My camera is about 15cm below the pir security light. Despite diabling nightvision, microphone the light goes on/off allnight. I’ve no fitted a westher sheild above the camera to no avail. It must be heat from the camera causing the problem as turning it off stops the light coming on. Apart from moving the camera is there a solution

Re: Security lights

aatienza — Fri, 08 Jul 2022 05:01:56 GMT

Hey Gamon7,

Let's try to restart your camera to refresh the connection. If that doesn't work, try to reset it to its default settings. Here's the link on how to do it. Also, if you want to save any video footage before you perform the factory reset, create video clips or timelapses and download the files to your phone or computer. Keep us posted.

Thanks,

Archie

Re: Security lights

aatienza — Tue, 12 Jul 2022 05:26:31 GMT

Hey Gamon7,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Security lights

aatienza — Wed, 13 Jul 2022 22:44:12 GMT

Hey Gamon7,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie