topic Re: iOS stream freezes in Cameras and Doorbells

iOS stream freezes

Plane1286 — Fri, 03 Jun 2022 11:54:12 GMT

Hello

anyone have a solution to watching a live stream and the feed freezes and audio cuts out after a couple minutes of watching? Ever since converting to Google and using Google Home or Nest app the problem occurs. Never was an issue with just the Nest App itself.

thanks in advance

alex

Re: iOS stream freezes

Rubes — Sat, 04 Jun 2022 02:14:52 GMT

Myself and others on this forum have had this issue since the latest Nest app update. From what I can gather, it seems isolated to the latest update and there has yet to be an acknowledgement of the issue by Google, let alone a solution.

Re: iOS stream freezes

aatienza — Fri, 10 Jun 2022 06:41:24 GMT

Hey Plane1286,

Appreciate the help, Rubes. Our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.

Thanks,

Archie

Re: iOS stream freezes

Plane1286 — Fri, 10 Jun 2022 11:25:32 GMT

Hi Archie

What is the timeline for fix?

Thank you

alex

Re: iOS stream freezes

aatienza — Fri, 10 Jun 2022 22:02:45 GMT

Hey Plane1286,

We have no timeline to share, but we'll make sure to keep you posted once we get word from our team.

Thanks,

Archie

Re: iOS stream freezes

BroRidersMTL — Sat, 11 Jun 2022 18:04:56 GMT

come on guys been 2 months now with no fix

Re: iOS stream freezes

Brad — Wed, 15 Jun 2022 16:56:08 GMT

@BroRidersMTL

I promise you, I wish I had a solution to provide. Once there is one provided by Google, we will do our best to let our users know. Thank you for your patience, and please provide your feedback in the app.

Best regards,

Brad

Re: iOS stream freezes

Rubes — Wed, 15 Jun 2022 17:53:17 GMT

There was an update to the iOS Nest app on June 14 that seems to fix the issues.

Re: iOS stream freezes

Plane1286 — Wed, 15 Jun 2022 18:16:49 GMT

Thanks, I will check it out.

Re: iOS stream freezes

BroRidersMTL — Wed, 15 Jun 2022 18:26:55 GMT

I can confirm finally the latest update fixed the issue

Re: iOS stream freezes

aatienza — Fri, 17 Jun 2022 00:47:58 GMT

Hey folks,

Thanks for confirming, BroRidersMTL and Rubes.

@Plane1286 Let us know how it goes.

Thanks,

Archie

Re: iOS stream freezes

aatienza — Tue, 21 Jun 2022 00:43:48 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: iOS stream freezes

BroRidersMTL — Tue, 21 Jun 2022 01:00:54 GMT

Yes there is still an issue wont load familiar daces to pick if i know them

i havent done it in a while so over 200 how do i fix this

Re: iOS stream freezes

Plane1286 — Sun, 26 Jun 2022 03:21:49 GMT

Still having stream freeze after a couple minutes of going live to feed. Video stops and audio cuts out completely

Re: iOS stream freezes

Brad — Mon, 27 Jun 2022 15:42:34 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: iOS stream freezes

Plane1286 — Mon, 27 Jun 2022 17:17:12 GMT

Still having freezing .., and loss of audio

Re: iOS stream freezes

Brad — Thu, 30 Jun 2022 18:32:26 GMT

@Plane1286

I am afraid there is no update on this issue yet. But keep trying your own troubleshooting steps like restarting the device, restart your internet, make sure that the wifi router is close enough to the cam, etc. and once we have an update, we'll let you know.

Best regards,

Brad

Re: iOS stream freezes

aatienza — Fri, 08 Jul 2022 05:23:07 GMT

Hey Plane1286,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: iOS stream freezes

aatienza — Thu, 14 Jul 2022 05:28:34 GMT

Hey Plane1286,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie