topic Re: Nest Cam Won’t Connect in Cameras and Doorbells

Nest Cam Won’t Connect

Drafe5 — Fri, 17 Jun 2022 00:08:42 GMT

I just got a 2nd generation wired nest cam. I followed all the setup instructions but once it gets to “finishing up” it always ends with a something went wrong message. It says it connects to the wifi just before this stage. I live in a building with community wifi so I only have 5G and I can’t update any settings. All my other devices work fine: phone, laptop, smartTV, etc. Anyone have any ideas? Thanks

Re: Nest Cam Won’t Connect

aatienza — Tue, 21 Jun 2022 05:22:52 GMT

Hey Drafe5,

Thanks for posting here in the Google Nest Community.

Since you're using a community Wi-Fi network, it may not work due to its restriction. Check out this link for additional information.

Thanks,

Archie

Re: Nest Cam Won’t Connect

aatienza — Fri, 24 Jun 2022 22:26:18 GMT

Hey Drafe5,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Nest Cam Won’t Connect

aatienza — Mon, 27 Jun 2022 21:57:08 GMT

Hey Drafe5,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie