topic Re: How to disconnect abandoned camera in Cameras and Doorbells

How to disconnect abandoned camera

JonKM — Wed, 15 Jun 2022 16:10:57 GMT

I moved, but left one of my outdoor cameras on the prior house, sold to a stranger. I can't install the one that I kept in my new house because the abandoned camera is offline, and the Nest app cannot progress without contacting it. It would be difficult and embarrassing to fetch it. I would like to remove it from my account, but the app is stuck.

Re: How to disconnect abandoned camera

ChristianP — Wed, 15 Jun 2022 22:33:42 GMT

have you tried logging in from the website and removing it that way?

Re: How to disconnect abandoned camera

Brad — Tue, 21 Jun 2022 16:45:42 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

Re: How to disconnect abandoned camera

Brad — Mon, 27 Jun 2022 15:19:38 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: How to disconnect abandoned camera

Brad — Thu, 30 Jun 2022 15:21:53 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad