topic Re: Nest Camera gives notifications despite being configured to be off when we are at home in Cameras and Doorbells

Nest Camera gives notifications despite being configured to be off when we are at home

joelataylor — Thu, 09 Jun 2022 13:06:43 GMT

I'm having the exact same issue as mentioned on this thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Camera-gives-person-notifications-despite-being-configured/m-p/13801

Even though I have the notification setting to only notify when we are not home, I get notifications. It's VERY annoying.

Any suggestions on how to fix?

Re: Nest Camera gives notifications despite being configured to be off when we are at home

Brad — Mon, 13 Jun 2022 16:15:01 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Nest Camera gives notifications despite being configured to be off when we are at home

joelataylor — Mon, 13 Jun 2022 16:21:49 GMT

Hi @Brad , yesir. I've disabled all notifications due to getting too many false alarms. I'd like to use the notifications as intended! 😄 Let me know what I need to do to help debug. Thanks

Re: Nest Camera gives notifications despite being configured to be off when we are at home

Brad — Fri, 17 Jun 2022 15:03:56 GMT

Hey there,

Are you using Home + Away settings? Have you gone through your settings and reduced the amount of notifications you are getting? You can try to lower the settings to make it work with you.

Best regards,

Brad

Re: Nest Camera gives notifications despite being configured to be off when we are at home

Brad — Mon, 20 Jun 2022 15:13:39 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Re: Nest Camera gives notifications despite being configured to be off when we are at home

joelataylor — Tue, 21 Jun 2022 20:19:01 GMT

Yes, I've ensured that my Home+Away settings are accurate. I have given all the appropriate permissions on my iPhone. I've reduced the notifications for when I'm away, but still get notified.

Re: Nest Camera gives notifications despite being configured to be off when we are at home

joelataylor — Tue, 21 Jun 2022 20:19:56 GMT

Problem still persists.

Re: Nest Camera gives notifications despite being configured to be off when we are at home

Brad — Wed, 22 Jun 2022 17:24:28 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad

Re: Nest Camera gives notifications despite being configured to be off when we are at home

joelataylor — Thu, 23 Jun 2022 14:51:45 GMT

🙄What was the point of this back'n'forth for you to just tell me to submit feedback in the app?

I was hoping someone could confirm this is an issue, or if it's isolated to my use-case.

I'll submit the feedback and hold my breath for a resolution. 😉