topic Re: Missing wallplate in Cameras and Doorbells

Missing wallplate

ThankfulAlex — Thu, 09 Jun 2022 17:42:36 GMT

We purchased the 2pack Nest Battery Cam today. We opened the package and found only 1 mounting setup. How does this work when we bought2 cameras?! It defeated the purpose of the 2 pack when you can only mount 1 of 2 cameras. Very frustrating.

Re: Missing wallplate

MplsCustomer — Thu, 09 Jun 2022 21:22:22 GMT

@ThankfulAlex

Other customers have posted issues in this forum about issues with mistaken packaging on the part of Google Nest. It makes one wonder about Google Nest's quality control.

If you bought it from a retailer, you should take it back.

Otherwise, you can either wait for a Google Nest Community Specialist to post a "form" link that you can use to try to resolve the problem, or you can contact Google Nest Support to try to resolve the problem, starting with this link: https://support.google.com/googlenest/gethelp?hl=en

Re: Missing wallplate

Brad — Wed, 15 Jun 2022 16:34:43 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. Have you tried to contact Support about the missing part?

Best Regards,

Brad

Re: Missing wallplate

aatienza — Tue, 21 Jun 2022 00:12:34 GMT

Hey ThankfulAlex,

Appreciate the help, Brad and MplsCustomer. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Missing wallplate

aatienza — Wed, 22 Jun 2022 05:32:59 GMT

Hey ThankfulAlex,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie