topic Re: No History after 3 hours?!? in Cameras and Doorbells

No History after 3 hours?!?

evillegurl — Wed, 22 Jun 2022 02:43:29 GMT

I just realized that you have to pay to see more than 3 hours of video. Someone stole my package while I was sleeping so my camera was useless. It will also be useless when Im at work as I am in the healthcare industry and cant stop in the middle of seeing someone to check my phone. Im pretty sure it wasnt like this when I bought my camera. Could we at least get a 12 hour window?

Re: No History after 3 hours?!?

Rubes — Wed, 22 Jun 2022 03:34:19 GMT

The non-subscription service has always been 3 hours of video history out of the box and the paid subscription has two tiers, with many days of video history, depending on your needs.

Re: No History after 3 hours?!?

Cathal_S — Wed, 22 Jun 2022 10:26:06 GMT

Hi,

The basic Nest aware storage has been 3hrs since I can remember but you can upgrade to better packages.

Nest aware basics:

https://support.google.com/googlenest/answer/9546397

As this is a community forum supported by other users and community specialist's you would need to submit feedback if you want the team to see your request for longer basic recording.

Feedback:
https://support.google.com/googlenest/answer/7071494

Re: No History after 3 hours?!?

SteveT1 — Sun, 26 Jun 2022 03:34:49 GMT

Hi folks,

I appreciate the help @Rubes and @Cathal_S. Checking in to see if you have further concerns about your recordings? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: No History after 3 hours?!?

SteveT1 — Tue, 28 Jun 2022 22:09:19 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve