topic Re: Nest camera "connected to another account" even though I have no other accounts in Cameras and Doorbells

Nest camera "connected to another account" even though I have no other accounts

mdl25 — Fri, 17 Jun 2022 17:03:15 GMT

I have a Nest Camera for my new puppy. It works perfect. We were away this weekend, and it was the first time traveling with the puppy so we brought the camera. The camera wouldn't work of course since we weren't on our home wifi, so I removed it from the home and created a new "home" called Travel and tried to install it there.

Adding it to Travel failed, because the camera was connected to another account.

When we got home, I readded it to Home...and that ALSO failed because the camera was connected to another account.

I fully deleted the Travel home profile. Same result. I'm SOL.

Advice?

Re: Nest camera "connected to another account" even though I have no other accounts

mdl25 — Wed, 22 Jun 2022 16:31:01 GMT

Anyone have ideas here? Official Google support?

Re: Nest camera "connected to another account" even though I have no other accounts

Brad — Thu, 23 Jun 2022 17:40:38 GMT

@mdl25

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Have you gone through this article to make sure that all of the correct steps were taken first?

Best Regards,
Brad

Re: Nest camera "connected to another account" even though I have no other accounts

mdl25 — Fri, 24 Jun 2022 04:42:58 GMT

I have! I deleted the other Home. There’s no other Home this device could be in.

Re: Nest camera "connected to another account" even though I have no other accounts

Brad — Fri, 24 Jun 2022 15:14:53 GMT

@mdl25

I would suggest that you Factory Reset the device and try again. You can learn how to Factory Reset here.

Best regards,

Brad

Re: Nest camera "connected to another account" even though I have no other accounts

mdl25 — Sat, 25 Jun 2022 02:59:56 GMT

Already tried that! No dice.

Re: Nest camera "connected to another account" even though I have no other accounts

Brad — Tue, 28 Jun 2022 15:40:46 GMT

@mdl25

I would suggest that you actually reach out to Support for further assistance. I think that would be the best course of action so they can get you the help you deserve.

Best regards,

Brad

Re: Nest camera "connected to another account" even though I have no other accounts

Brad — Fri, 01 Jul 2022 15:42:55 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest camera "connected to another account" even though I have no other accounts

aatienza — Mon, 04 Jul 2022 22:04:48 GMT

Hey mdl25,

Appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie