topic Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe! in Cameras and Doorbells

Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

MyUsername0 — Mon, 06 Jun 2022 14:17:54 GMT

Is this issue EVER going to actually be addressed?! Is Nest just ignoring ALL of the numerous complaints & support inquiries about the app freezing & the playback *problems?*
And everyone keeps getting charged monthly for Nest Aware, even though it’s unusable too? This is ridiculous!

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Muskokaboy — Mon, 06 Jun 2022 15:45:01 GMT

I keep asking the same question as playback always freezes. Google won’t address it. Can we get our money back for subscription and for cameras since they do not work as advertised. They worked great till 3 months ago, now garbage.

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

JULZM3 — Mon, 06 Jun 2022 18:20:32 GMT

I MADE AN ACCOUNT just now so I can comment on this. It's BS, spent ALOT of money and there is NO resolution..

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Rubes — Thu, 09 Jun 2022 03:56:05 GMT

Yep good call out. It’s been like this now for two months.

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Brad — Mon, 13 Jun 2022 17:09:05 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best Regards,

Brad

Thank you for your assistance, @Rubes!

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

JULZM3 — Mon, 13 Jun 2022 17:20:27 GMT

Hi there,

Just checking in to see how the FIX is going since there has been NO activity from you guys.

So what is Google's response to this issue?

Best Regards

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Brad — Thu, 16 Jun 2022 19:59:30 GMT

Hey folks,

There was an iOS update that will be rolling out over the next week that has fixes to this issue. Check to make sure that you have the update available, and manually download it if you can.

Best regards,

Brad

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Brad — Mon, 20 Jun 2022 15:10:22 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

MyUsername0 — Tue, 21 Jun 2022 04:51:29 GMT

Yes, the issue has not been resolved completely. Although it’s happening a bit less often (in the last few days) - it IS definitely still happening! I am constantly kicked off (or video doesn’t play); and my phone for iOS is updated.

Also, myself and many others have repeatedly asked why this happened, what the problem was/is, AND if we will be credited for the monthly subscription costs we have paid, despite being unable to “use” the service? Is there any info on that?
Thank you for your help with this, Brad.

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Muskokaboy — Tue, 21 Jun 2022 10:22:44 GMT

I agree with you on crediting something back. Brad did say a new update was to be rolling out, and that was last Thursday, I yet to see an update yet on iOS. I’ve actually started the process of pricing for replacing everything that is Nest/Google. It’s a shame as it was a great product at one time, to one of the worst now.

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Brad — Wed, 22 Jun 2022 17:20:43 GMT

Hey folks,

I would like you to reach out to Support for your concerns.

Best regards,

Brad

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Muskokaboy — Wed, 22 Jun 2022 18:48:09 GMT

Can you tell me how to get a hold of support. I have never been able to get a hold of them and they never ever reply to any emails that I might be able to find. When it was Nest i could call them but since Google took over they’ve eliminated that hotline and do not supply any numbers anymore where a human being answers

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Brad — Wed, 22 Jun 2022 19:50:47 GMT

@Muskokaboy

If you follow this Support link, you click through the options, Next> Next> and there is an option to chat or call, if you press call there is a phone number there to use.

Best regards,

Brad

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Muskokaboy — Wed, 22 Jun 2022 22:10:07 GMT

Thanks Brad 👍😊

Re: Nest cam STILL freezing. Not able to see video for more than about 10 seconds, maybe!

Brad — Thu, 23 Jun 2022 15:08:12 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad