https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Google-Nest-Iq-indoor-is-dead-I-ve-tried-to-factory-reset-but-the-lamp/m-p/173#M35 <DIV>Hello,&nbsp;Björn Fällås.</DIV><DIV>&nbsp;</DIV><DIV>Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Having a non-working device is always inconvenient! Sorry to hear you are having these problems. I have some questions for you:</DIV><UL><LI>Do you see any physical damage to the camera?</LI><LI>Has there been any changes to the power source it is plugged into?</LI><LI>Does the camera show any sign of lights?</LI></UL><DIV>Please let me know how else I can assist you with this issue. I look forward to your response.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>-from Brad C(Community Specialist)</DIV> Mon, 23 Aug 2021 23:15:45 GMT JohnF 2021-08-23T23:15:45Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Google-Nest-Iq-indoor-is-dead-I-ve-tried-to-factory-reset-but-the-lamp/m-p/172#M34 <P>Disclaimer: This <A href="https://support.google.com/googlenest/thread/119677213/my-google-nest-iq-indoor-is-dead-i%E2%80%99ve-tried-to-factory-reset-but-the-lamp-doesn%E2%80%99t-chime-just-dead" target="_blank" rel="noopener">thread</A> was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.</P><P>&nbsp;</P><P>Original poster:&nbsp;<A href="https://support.google.com/profile/119677211" target="_blank" rel="noopener"><SPAN>Björn Fällås</SPAN></A></P><P>&nbsp;</P><P><SPAN>This camera has been working before, all of a sudden it got offline. I’ve tried simple reset by unplugging it. I have also tried factory reset, doesn’t work either. What’s the next step?</SPAN></P> Mon, 23 Aug 2021 23:15:13 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Google-Nest-Iq-indoor-is-dead-I-ve-tried-to-factory-reset-but-the-lamp/m-p/172#M34 JohnF 2021-08-23T23:15:13Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Google-Nest-Iq-indoor-is-dead-I-ve-tried-to-factory-reset-but-the-lamp/m-p/173#M35 <DIV>Hello,&nbsp;Björn Fällås.</DIV><DIV>&nbsp;</DIV><DIV>Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Having a non-working device is always inconvenient! Sorry to hear you are having these problems. I have some questions for you:</DIV><UL><LI>Do you see any physical damage to the camera?</LI><LI>Has there been any changes to the power source it is plugged into?</LI><LI>Does the camera show any sign of lights?</LI></UL><DIV>Please let me know how else I can assist you with this issue. I look forward to your response.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>-from Brad C(Community Specialist)</DIV> Mon, 23 Aug 2021 23:15:45 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Google-Nest-Iq-indoor-is-dead-I-ve-tried-to-factory-reset-but-the-lamp/m-p/173#M35 JohnF 2021-08-23T23:15:45Z